Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex challenges and deliver more impact together.
Role description:
Operational people service delivery to all Arcadians, providing local expertise, advice, proactive solutions, and quality support through appropriate people frameworks, policies, and procedures.
Reports directly to the People Services Manager or Director.
Role accountabilities:
Act as a trusted advisor & member of the People Services Team
As a member of the Local People Service team, the People Advisor will establish trusted relationships with employees & line managers and provide front-line advisory support on people initiatives, programs, or challenges. They will also collaborate with the business partner community and broader people services teams to support the total employee experience within a geographic area. The role will work closely with the People Services Director to support an inclusive high-performing organization, in line with the strategic people and culture direction.
In more detail, the People Services Advisor will:
1. Proactively ensure compliance with Arcadis Policy and relevant Employment Legislation. Providing accurate and timely advice to the business.
2. Responsible for managing requests through People Assist (HR Case Management/ Service Request System), ensuring that progress is tracked within the Service Request to ensure seamless, well-documented case management, and ensuring appropriate resolutions are provided to employees and line managers.
3. Referring/escalating requests to Business Partners or Global Centres of Excellence, as appropriate.
4. Coordinating People Services operational tasks associated with Mobility e.g.: International Transfers, Visa Applications, Visa Renewals, Permanent Residency applications, and regulatory monitoring processes.
5. Validate recruitment offers in collaboration with Line Managers, to ensure internal equity.
6. Proactively drives Your Voice engagement, ensuring focus from Line Managers and supporting action implementation.
7. Supports Line Management with Talent Inventory assessments and completion of Talent development actions (level 9 and below) and supports People Business Partners with the same (level 10 and above)
8. Liaison with internal service providers and stakeholders e.g., Payroll, Talent Acquisition, and Global People Shared Services to ensure seamless operational delivery to the business
9. Facilitation of new starter inductions
10. Assisting with the cyclical and operational People needs of the business e.g., recruitment, and promotions, with full responsibility for operational aspects of People Services and supporting People Business Partners in operational aspects of People Services
11. Support the changes in new systems/ ways of working initiatives
12. Support regionally specific initiatives
General
13. Responsible for delivering proactive, timely, and high-quality service
14. The role holder will be expected to work across different Global Business Areas, where required
15. The People Advisor will work collaboratively within the People Operating model to support the wider business
16. Play a key role in the local People Services network and take an active role on group-wide People projects as needed
17. Role Model the Arcadis Way
18. Act as a visible steward of health and safety and ensure familiarity and compliance with Health and Safety regulations and guidelines.
Key Shared Accountabilities:
19. Provide advisory services in support of strategic People programs (e.g. Talent Management, Performance & Reward, and Diversity, Inclusion & Belonging), incorporating our cultural pillars (Sustainability, Inclusion, Accountability, and Human centricity).
20. Establish trusted relationships with the employees & line managers.
21. Provide front-line advisory on people initiatives and programs with a strategic people or business impact.
22. Collaborate with multi-disciplinary teams to co-create, develop, and support people solutions
Qualifications & Experience:
The candidate should have an academic degree (preferably in human resources) and a minimum of 5 years of progressive (human resources) experience. They should have broad experience and understand the complexity of leading people issues. Further, the candidate should have experience with diverse and complex matrix businesses and familiarity working within a People Shared Services & Centers of Excellence model
23. Excellent communication skills and ability to build solid working relationships
24. Excellent attention to detail
25. Experience in managing/supporting People projects
26. Capacity to understand how people issues impact the business and how People Services can create value for the organization
27. Demonstrates integrity in all business interactions and honours personal commitments
28. Ability to provide both verbal and written information clearly, succinctly, and persuasively, as well as the ability to influence others
29. Strong organisation skills are important, as well as strong attention to detail, an ability to multitask and see work through to full implementation
30. Ability to build key relationships and reach agreements and consensus despite differing goals and priorities
31. Demonstrates a proactive approach
32. Ability to adapt to a changing environment
33. Ability to use research methods effectively, including data collection, diagnostic, and analytical skills
34. Good working knowledge of employment laws and practices
35. Experience in people data systems and processes
36. Must speak Dutch, French and English