For an international company, specilized in the supply of professionnal and technological tools (aeronautical/automotive/medical and energy sectors).
Key Performance Areas
1. Accurately process inquiries andorders received via telephone, mail or digital way to complete the orderentry process.
2. Provide timely response to questions,concerns, and requests from our distributors and sales force pertaining toactivities at the company.
3. Coordinate information regardingorders, standard quotes and related questions with all relevant areas ofthe company to ensure customer satisfaction
4. Provide RGA, Invoices, Schedulinginformation, Credits, Debits as well as other information pertaining tothe CS activities
5. Implement company services policies,philosophies and directives accurately and professionally when dealingwith customers, distributors and our sales force to meet the salesgoals
6. Provide input into the customerservice process to deal with problems and to ensure efficient and qualityservice
7. Assist the other associates as neededto ensure prompt quality service and/or assist with other duties asassigned by the Customer Service Manager
8. Maintain professional demeanor in alltypes of verbal and written communication to portray world class customer service attitude
AdditionalResponsibilities:
9. Assist in handling the switchboardrequirements as needed to ensure prompt responsiveness to phone inquiries
10. Assist in other projects of the salesand marketing department as needed
Wat wij van jou vragen:
11. Multi-tasking skills necessary tohandle numerous and varied detailed tasks simultaneously
12. Excellent verbal and writtencommunication skills
13. Strong computer proficiency in wordprocessing and spreadsheets to complete detailed data-entry at highproficiency level
14. Ability to work in a fast-paced, highpressure technical environment
15. High school education orequivalent. Additional and continuous education is highly suggested.
16. Previous customer service experiencein a high-volume call center within the industry preferred
17. Available to work flexible hours tocover required business hours. Additional hours as required to meetcustomer needs
18. Dutch mother tongue + French + English
Wat wij jou bieden:
Full time
Uitzend contract met zicht op vast.
Salaris tussen € bruto en € bruto afhankelijk van de ervaring en de talenkennis.
Maaltijdcheques