On Site Support EngineerLeuvenAre you a tech-savvy problem-solver eager to connect people and solutions? Join us as an On-Site Support Engineer and become the essential link between our employees and the teams that keep our IT world running!AB InBev:At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Bud, Stella Artois, Hoegaarden, Tripel Karmeliet, Leffe and crafting meaningful moments are what inspire us.We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.Cheers to dreaming big!Key Responsibilities:Serve as the primary on-site contact for employees needing hands-on technical help that can’t be resolved remotely.Act as the bridge between end users and resolution teams, leveraging your technical know-how to assign issues to the right experts.Manage and maintain the local IT setup (server rooms, meeting spaces, printers, scanners, and workplace devices) with proactive care and preventive maintenance.Troubleshoot issues using diagnostic tools, knowledge resources, and in-depth analysis when needed.Resolve IT problems quickly or guide employees to solutions, escalating complex cases with clear, accurate details.Monitor and manage IT asset stocks and support audio/visual events, including senior management needs.Suggest process improvements and collaborate with the IT Operations Manager to keep our infrastructure humming.Who We’re Looking For:We’re after a curious, customer-focused team player ready to dive into tech and teamwork. You’ll bring:Experience/Education: Whether you’re a recent graduate with a fresh IT education or someone with hands-on helpdesk/customer support experience, we want you! Skills in diagnosing, fixing, and assigning technical issues (Windows, Mac, Active Directory/Azure, networking, etc.) are key.Mindset: A service-oriented attitude, strong problem-solving skills, and the technical knowledge to route issues effectively.Tech Skills: Proficiency in Office365 (Teams, OneDrive, SharePoint), Windows environments, and networking. Bonus points for ITIL knowledge, Apple support, or Zoom/Teams meeting room experience.Flexibility: Comfort in a fast-paced environment with occasional travel and a mix of legacy and outsourced IT systems.Language: Fluent English and any additional European languages are a plus.Drivers license: you will visit our sites in Belgium to help with on-site support issues.Ready to bridge the gap, solve problems, and kickstart or grow your career with a diverse, global IT crew? Apply now and help us keep our tech world connected!Next to our competitive base salary, we put our people first by providing on-top benefits:Competitive Bonus.A Flexible Rewards system - (smartphone, bike lease, internet at home, Extra pension Plan, etc.).Quarterly vouchers to taste our delicious beers.Compensation & seniority days in addition to legal holidays (40 Days total).Meal vouchers, allowances, gift per company policy.A unique Parental leave.Competitive Life insurance, disability & medical plan.Learning & Development opportunities (LinkedIn Learning/ Workday Learning/Mentoring).Multiple Physical & Mental Wellbeing support Initiatives.What you can expect from us:In this role, you’ll have the potential to transform our business and your career. You’ll get the support you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may just the right candidate to help us create a future with more cheers.