For our customer in Willebroek, Fujitsu is urgently looking for the engagement of an experienced Service Delivery Manager for their innovative DevOps environment. She/he will steer the performance of the service offered by the MSP by applying a transparent governance model. She/he balances out the demand need versus the available capacity within the financial targets of the company. She/He also ensures that best practices are applied, and process standardization is pursued from demand to deploy phases within the DevOps area. Delivery To oversee DevOps & MSP budget, demand and capacity and to monitor plan versus actuals To define & follow up delivery planning / X domain resource planning To analyze the time spent of staff (across support, small change, projects), e.g. how much handholding required of the MSP To support DevOps director in financial/budget management Quality & Service follow up To enforce process discipline (IT, Business and MSP) and to apply a continuous PDCA cycle on the standard practices (from demand to deploy phases). To liaise with the Quality Management role (quality of deliverables, quality of code, etc.) To review (monthly) the service performance reports, SLA & KPI with the MSP counterpart and IT domain lead To drive continuous improvement from the reviews (e.g. support ticket volumetrics, ageing backlog, problem management, etc.). People Management: Establishing a high performance team To evaluate his/her members, to provide feedback, coach and to support them with their personal development plan. To coach and develop members in order to optimally use their competencies. To address skill gaps with MSP provider and to review progress with the Service Deliver Manager of the MSP provider. To show by exle the One Team spirit with the MSP (Managed Services Provider): coaching, celebrating & rewarding, defending as One Team the internal team plus MSP towards all stakeholders. To identify organizational risk and issues, identify and propose mitigations and resolutions. Profile University degree (Master) or equivalent by experience Proven history of 5 to 8 years in IT Service Management, SDLC Management, or IT Supplier Management role Experience of working in an international environment and dealing with offshore IT suppliers Emanate charismatic leadership skills, inspiring and motivating teams to achieve their full potential. Excellent communication skills in English; Dutch is a plus. A real team player with a hands on approach, a challenger mindset, and an eagerness to learn and lead by exle. Demonstrate a "One IT" attitude, fostering collaboration and unity across internal and external Business & IT teams. Exhibit technical servant leadership capabilities, prioritizing the growth and well being of the IT community and stakeholders. A passion for continuous learning and a drive to earn relevant certifications that enhance your role and contribute to the team''s success.