Job Description: Field Service Manager
Ecolab's Global Food Retail division delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry. The Field Service Manager will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices.
The role involves examining food safety practices, employee/customer safety, customer service quality, and facility cleanliness in a variety of retail food store settings. The Field Service Manager will provide quality evaluation data for comprehensive customized reporting for our customers.
What's in it for You:
* Flexible, independent work environment
* Access to best-in-class resources, tools, and technology
* A culture of safety with top-notch safety training and personal protection equipment
* Comprehensive benefits package starting day one of employment
* Opportunity to carve out a long-term career path within Ecolab
Responsibilities:
* Conduct food safety, brand standards, and other on-site evaluations at customer locations
* Provide on-site training to customers
* Perform activities that create a high level of customer satisfaction
* Partner with Ecolab Account Management teams to solve customer issues and assist in program development
* Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
* Complete Ecolab audits based on the customer's required visit frequency
* Maintain dispensing equipment in excellent working condition and install equipment as necessary
* Perform the installation of the full range of products at new customers
* Meet with store management to provide feedback and findings after the store survey/audit is completed
* Complete required paperwork
* Plan and execute an efficient daily route to maximize effectiveness and productivity
Preferred Qualifications:
* Experience working in food protection
* Bachelor level, technical education (BAC + 3)
* Beginner accepted
* Profile from large retailers can also be a plus
* Electricity knowledge is a plus
* Fluent in French and Dutch. Knowledge of English is a plus
* Excellent interpersonal and communication skills (written and oral)
About Ecolab Food Retail Services:
Ecolab's Food Retail Services division specializes in solutions and expertise that help improve food safety compliance and deliver profitable growth to grocery stores, convenience stores, and supermarkets. We serve as an extension of our customers' food safety teams throughout the world, protecting their brand reputation.
Our Commitment to Diversity and Inclusion:
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce.