Context bpostgroup strives to create an inclusive environment with challenging projects and inspiring collaborations. With our employees at the heart of our organization, we dont believe in jobs; we believe in careers. We create an environment that encourages professional growth, offering stimulating projects, the latest technologies, and comprehensive training programs for all. In this context of continuous evolution and development, we are currently seeking for a District Manager ( post offices) for the area Gent. Why bpostgroup? bpostgroup is Belgium''s leading postal operator and a growing parcel & omni commerce logistics partner globally. With afocus on social and environmental sustainability, we aim to be a trusted guide in a changing world.As our newest team member you will: Become part of thebpostgroup familywith a unique atmosphere and culture. Enjoy adynamic work environmentwith a hybrid model allowing for flexibility. Have access tocontinuous learning and developmentopportunities. Have a directimpact on decision makingin an international success story. Thrive in aleadership culturecentered on visioning, sense making, innovation, and relating, empowering you to lead effectively in our forward thinking organization. Functieomschrijving Your mission As a District Manager your mission is to achieve the commercial and service objectives within the assigned area ( Area Gent)You will oversee and ensure the professional and high quality execution of processes to guarantee operational efficiency, productivity, and customer satisfaction in about 20 offices. By leading a dynamic and motivated team, you will create a positive impact on both business results and the customer experience. Tasks and Responsibilities Drive Revenue Growth Transform commercial objectives into actionable weekly and daily targets (TOP 5 activities) to keep the team focused and motivated. Develop, communicate, and implement action plans aligned with national and regional strategies to achieve commercial goals within your cluster. Lead and oversee the seamless execution of sales activities ( on domains such as parcels, franking, financial services), including follow ups on caigns, applying effective sales techniques, and tracking team performance via briefings, remote management, and on site coaching. Maximize the use of centrally developed tools and methodologies to enhance sales performance and customer engagement. Elevate Customer Satisfaction Create and execute customer focused strategies that align with national and regional guidelines to meet and exceed satisfaction goals. Monitor key customer satisfaction metrics (e.g., waiting times, friendliness, proactivity) and take action to address any gaps. Build and maintain positive relationships with stakeholders across the cluster to strengthen the customer experience. Ensure Operational Excellence Define, implement, and monitor service focused action plans that drive efficiency and operational excellence