We create an environment that encourages professional growth, offering stimulating projects, the latest technologies, and comprehensive training programs for all. In this context of continuous evolution and development, we are currently seeking for a District Manager ( post offices) for the area Gent.
With a focus on social and environmental sustainability, we aim to be a trusted guide in a changing world. As our newest team member you will:
Have a direct impact on decision-making in an international success story.
As a District Manager your mission is to achieve the commercial and service objectives within the assigned area ( Area Gent)You will oversee and ensure the professional and high-quality execution of processes to guarantee operational efficiency, productivity, and customer satisfaction in about 20 offices. By leading a dynamic and motivated team, you will create a positive impact on both business results and the customer experience.
Transform commercial objectives into actionable weekly and daily targets (TOP 5 activities) to keep the team focused and motivated.
Lead and oversee the seamless execution of sales activities ( on domains such as parcels, franking, financial services), including follow-ups on campaigns, applying effective sales techniques, and tracking team performance via briefings, remote management, and on-site coaching.
Ensure compliance with accounting rules, internal controls, and regulatory standards, safeguarding the company from financial, operational, and reputational risks. Build a Dynamic and Motivated Team
Inspire, coach, and support your team to achieve commercial and service goals through personalized follow-ups, regular office visits, and effective use of coaching resources.
Lead engaging and impactful meetings with Office Managers to align on strategies, operational quality, customer experience, sales and celebrate successes.
Conduct meaningful performance reviews, providing constructive feedback and identifying growth opportunities for each team member.
Drive optimal staffing levels by addressing absenteeism, managing workload distribution, and participating actively in recruitment and onboarding processes.
Foster constructive and collaborative relationships with Mail Services, local unions, HR teams, other cluster managers, sales coaches and relevant stakeholders.
Partner with the Regional Management Team Flanders on sales, operations, customer centricity and HR related
Bachelor’s or Master’s degree, or equivalent through experience
More than 5 years of experience in a leadership or people management role
Strong knowledge of management and coaching skills
Familiarity with the products and services in a retail banking environment, processes and procedures, sales techniques, and specific IT applications
Good understanding of HR policies/guidelines, accounting rules, compliance procedures and guidelines
Being able to communicate in the second national language is a plus