EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· A bachelor degree with 2 years post-related experience
· Hold a Cisco Certified Network Associate certification
· Good support experience with DNS, DHCP and IP address Management systems
· Good support experience with Access Layer, Core layer and routing protocols OSPF and BGP
· Good experience with support and implementation of Wireless network systems
· Good support experience and knowledge of Firewall systems
· Experience with monitoring system such as Cisco Prime, Cisco CCC, Zabbix
· Experience with support of multi-tenancy network environments (VDC/VRF) and multicast network technologies
· Experience with Splunk
· Some experience with the support and implementation of Network Load Balancing techniques
Desirable Qualifications/Experience:
· Knowledge of VMWare virtual network systems
· Knowledge of PKI certificates
· ITIL certified in Service Operations
· Prior experience of working in an international environment comprising both military and civilian elements
DUTIES/ROLE:
· Provide first and second line network support to the Service Centre
· Perform diagnoses and resolve network incidents and problems
· Install, replace, modify and configure network systems
· Monitor network systems and proactively report and resolve potential network issues
· Create and maintain Standard Operating Procedures to document network systems
· Operate Cisco Identity Services Engine systems to support client installations, moves and changes
· Provide support and assistance during preparation and security assessments
· Take initiative to investigate, diagnose and resolve issues in a systematic approach
· Ensure that Routing, Switching and other network elements are backed up
· Propose and implement network improvements
· Liaise and collaborate internally, with the NCIA Service Lines and external providers for fault rectification and network improvement activities
· Provide input to and assist with on-site security surveys, validations and acceptance testing of network infrastructure systems
· Work on own initiative with limited supervision
· Assist his/her superiors and recommend solutions
· Periodically provide on demand support outside of business hours
· Perform other duties as may be required