IT Support Helpdesk & Data Analyst (m/f/d) Luxembourg, Home of RAK Porcelain Europe RAK Porcelain stands for excellence and innovation in the world of highquality porcelain, which is appreciated in the upscale catering and hotel industry worldwide. Our products combine traditional craftsmanship with stateoftheart technology to ensure durability, functionality, and aesthetics. As a pioneer in the porcelain industry, we are constantly setting new standards and are committed to sustainability and innovation. At RAK Porcelain, we are proud of our team of dedicated professionals who share our vision and help us create exceptional experiences for restaurateurs and hoteliers around the globe. As IT Support & Data Analyst, for our European headquarters, counting with 75 employees, you will be part of our IT Team under the supervision of our Senior IT Officer.You will work closely with various departments but especially with the Customer Service Manager, our Salesforce expert. We are looking for someone who: Is passionate about digitalizing and improving business processes. Enjoys learning new technologies and approaches. Has a proactive and curious mindset, eager to explore new possibilities. Thrives in a dynamic environment and enjoys working collaboratively. KEY RESPONSIBILITIES : User Support, provide technical support to users for: Windows operating systems Microsoft Office Suite Salesforce CRM Mercator Hardware (e.g., PCs, printers, scanners) Report Creation, design and maintain reports for various departments using: Mercator (SQL language) Salesforce Bob50 Microsoft Excel Monitoring and FollowUp, regularly review and ensure: Data backups and synchronization processes User access rights and permissions Accuracy and consistency of user data. Project Involvement, actively support IT projects, such as: Implementation of a new Warehouse Management System (WMS) Deployment of a Business Intelligence (BI) system Cloud Data Migration Document Management System Preparation and eventual migration to SAP any other strategic IT initiatives. Data Analysis, support the other departments with data analysis and insights, helping to leverage data for better decisionmaking and caign performance, especially Marketing & Sales. REQUIREMENTS: Technical Skills: Experience with SQL and database management Proficiency in Microsoft Office Suite and Windows operating systems Familiarity with Salesforce and/or comparable CRM platforms Understanding of cloud technology and data migration processes. Soft Skills: Strong problemsolving and analytical skills Effective communication and teamwork Ability to prioritize tasks and work under tight deadlines. Education and Experience: Bachelors degree in IT, Computer Science, or related field (or equivalent experience) Prior experience in a similar role is an advantage Languages Fluent in French and English, both written and verbal. German & Luxembourgish would be an asset, as any other Europea