Social network you want to login/join with:Client:Next-LinkLocation:Job Category:OtherEU work permit required:YesJob Reference:5aa4be9e13e5Job Views:6Posted:23.01.2025Expiry Date:09.03.2025Job Description:Job SummaryThe Digital Technology (DT) CRM Technical expert Architect will be responsible for overseeing the implementation, architecture evolution of the Veeva CRM system within the organization. This role involves collaborating with various departments to ensure the CRM system meets business needs and enhances customer engagement.• The DT lead would be part of a CRM technology team working closely with an implementation vendor as well as an operational excellence group.• Help guide the development team to provide a good sustainable product for our stakeholders.Major Accountabilities/Responsibilities• Manage Veeva CRM: Oversee the day-to-day operations of the Veeva CRM system, ensuring it is effectively utilized across the organization.• System Evolution: Lead the continuous improvement and evolution of the Veeva CRM system to meet changing business requirements, including driving the CRM migration transition planned in the coming 2-3 years.• Architecture ownership: Ensure the CRM Architecture is well thought of and designed to enable a well-connected future-proof landscape, critical as the CRM is heavily embedded in all UCB commercial operations.• Project Management: Plan, execute, and manage CRM-related projects, ensuring they are completed on time, within scope, and within budget.• Stakeholder Collaboration: Work closely with stakeholders from different departments, including marketing, sales, and IT, to gather requirements and ensure the CRM system supports their needs.• Technical Leadership: Provide technical guidance and support to the CRM team, ensuring best practices are followed and technical issues are resolved promptly.• Data Management: Ensure the integrity and accuracy of CRM data, implementing data governance practices as needed.• Vendor Management: Liaise with CRM and Implementation vendors to manage projects, system updates, troubleshoot issues, and implement new features.• Architecture: Ensure an integrated 360-degree view of healthcare professionals (HCPs) and that all channels are well integrated within the CRM.• Guide and influence the CRM strategy and decisions by thinking long-term, demonstrating adaptability and bringing focus to the complexity.• Innovation: Scout technology trends, assess, and set up new CRM and Omnichannel capabilities (Veeva CRM, Vault, Salesforce, etc.).RequirementsEducation QualificationsMaster's DegreeMinimum Experience/Skills Required• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.• Experience: 10+ years of experience in IT, focusing on CRM systems, preferably Veeva CRM. Experience in the pharmaceutical industry is a plus.• Technical Skills: Proficiency in CRM systems (Veeva CRM, Salesforce), project management, and data management. Knowledge of IT infrastructure, security, and configuration.• Soft Skills: Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Excellent problem-solving and decision-making abilities.• Certifications: Veeva CRM certification.• Pharma: At least 3 years of experience in the Pharma technology landscape.• Language: Fluent in English.• Project Management: IT project management experience capable of managing complex projects/programs end to end.• Security, Data Core IT: Awareness of foundational security, configuration, and infrastructure concepts.Preferred Experience/Skills• High level of comfort with digital healthcare strategies, commercial trends, and opportunities.• Technical Skills: Extensive experience with Veeva CRM data model, Salesforce metadata API, and related technologies (SQL, SOQL, REST, SOAP, HTML5, JavaScript).• Experience in other HCP engagement processes tools: event management, marketing automation, Drupal.• Ability to think “big picture” and act both strategically and tactically.• Strong interpersonal skills with the ability to communicate effectively with cross-functional colleagues at all levels of the organization.• Understanding of the CRM ecosystem (Veeva and Salesforce ecosystem) and pharma omni-channel capabilities.
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