Are you passionate about network technology and eager to take your skills to the next level in a fast-growing company that values innovation? As a First Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state-of-the-art IP and Telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.
Key responsibilities
Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions
Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity
Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments
Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues
Solution-Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents
Profile
Education: A degree in IT, Telecommunications, or a related field
Experience: At least 1 year of experience in a first-line support role, preferably in a network or Telecom environment
Skills: Strong foundational knowledge of network technologies (WiFi, routing, VLANs) and IT infrastructures
Languages: Fluent in Dutch, French, and English
Mindset: Customer-oriented, a team player, and eager to develop further in a technical environment
Offer
You will have ... 🔥
Competitive salary based on experience
Comprehensive benefits package, including meal vouchers, hospitalization insurance, and group insurance
Growth opportunities within a rapidly expanding Telecom company
Training and development in the latest IP solutions and network technologies
Reimbursement of transport costs for easy commuting
Work in a modern office in Zaventem with a passionate and collaborative team