Based : Brussels
Remote policy : 50%
Overview: Our client, a major bank based in Brussels, is seeking a skilled Business Analyst / Project Manager to join their Digital Channels & Customer Experience department. The role involves ensuring stakeholder value creation throughout the agile life-cycle by bringing expertise and coordination to the Epic study and refinement process.
Key Responsibilities
Gather, challenge, and consolidate the needs and pain points of diverse stakeholders.
Collaborate with experts to define product concepts, detailed processes, and functional architecture.
Involve end-users to identify and validate needs in collaboration with the UX researcher.
Contribute to Opus and Feature slicing, applying the MVP concept.
Define acceptance criteria for Opuses and Features.
Work closely with the Product Owner and development team during Feature refinement.
Support business and user testing, including organizing UAT.
Assist the Change Manager and Go-To-Market Manager with change and go-to-market activities.
Monitor the success of solutions based on KPIs and suggest improvements.
Requirements
Minimum 10 years of relevant experience.
Expertise in Business Analysis methods and techniques such as elicitation, impact mapping, story mapping, and design thinking.
Strong understanding of IT and testing.
Experience in financial services banking, focusing on digital journey definition and implementation within customer channels, ideally in payments.
Good understanding of workflow processes, business architecture, and large company project experience.
Certification in Business Analysis and Project Management Methodology is required.
Proficiency in MS Office.
Language Skills
English: Strong written and spoken communication skills.
French and Dutch: Strong written and spoken communication skills are a plus.
Education:
* Master's or Bachelor's degree with relevant experience.
Soft Skills
Analytical thinking and problem-solving.
Excellent communication, presentation, and stakeholder management skills.
Conceptual thinking and structured approach.
Result-oriented and open to change.
Interested ? Do you want more information ? Don't hesitate to reach me out with your updated CV.