D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
1. Maintain the integrity of all computer workstations and associated software within the organization
2. Act as the main point of contact for employees who are experiencing computer issues
3. Ongoing maintenance and future planning needs of the company's desktop infrastructure
4. Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
5. Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
6. Resolve software, hardware and device issues reported by the end users
7. Installation, configuration and ongoing usability of desktop hardware and software
8. Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
9. Work with the project management team on PC builds and network equipment deployments
Troubleshoot PC connectivity issues
10. Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
11. Remote access solution (VPN) implementation and support
12. Document and update the local client environment
13. Escalate service issues when required
14. Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
15. Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
16. Advise and train staff on computer operations and software applications
17. New staff on-boarding participation
Requirements
18. Understanding of Information Technology; trends, products and solutions
19. 1+ years of experience in a similar position in 1st / 2nd level IT Service Desk/Desktop Support
20. Customer focused with a passion and drive for customer satisfaction and delivering business values
21. Friendly, supportive and flexible personality with quick learning ability
22. Solid problem solving and analytical skills
23. Ability to work independently as well as willing to follow directions and best practices
24. Great communication and interpersonal skills
25. Good team player with planning and organizing skills
26. ITIL certification is an advantage
27. Fluent English (written and verbal) required, fluent Dutch desired
28. Candidates have to declare Criminal record extract not older than three months
Benefits
29. Broad range of activities, tasks, and projects
30. Paid sick days
31. Vouchers (B-day voucher, wedding, and new born surprise)
32. Fishing for Friends program – our referral program
33. Further development and professional advancement
34. Friendly and international working environment
35. Company-sponsored events
36. Competitive salary and various benefits
Is IT in your DNA?