Job Summary
We are seeking a highly motivated Customer Service & Logistics Assistant to join our team at Page Personnel. As a key member of our logistics operation, you will play a vital role in delivering exceptional customer service while ensuring seamless logistics processes.
The ideal candidate will possess strong communication skills, attention to detail, and problem-solving abilities to maintain high levels of customer satisfaction.
Responsibilities:
* Customer Communication: Act as the first point of contact for customers, handling inquiries via phone, email, and other communication channels.
* Order Management: Process and manage customer orders, ensuring accurate and timely delivery.
* Logistics Coordination: Coordinate with the logistics team and external partners to optimize transportation and inventory management.
* Issue Resolution: Handle complaints and resolve issues efficiently to maintain strong customer relationships.
* Status Updates: Monitor and update order statuses, proactively informing customers of any changes.
* Administrative Support: Assist with administrative tasks related to logistics, invoicing, and stock management.
* Team Collaboration: Collaborate with internal teams (sales, warehouse, finance) to ensure seamless operations.
Requirements:
* Candidate Profile: A customer-focused mindset with a passion for delivering exceptional service.
* Organizational Skills: Strong organizational and multitasking skills, with the ability to handle multiple priorities efficiently.
* Experience: Experience in customer service, logistics, or supply chain is a plus.
* Languages: Excellent communication skills in English; knowledge of French is an advantage.
* Problem-Solving: A proactive problem-solver who thrives in a fast-paced environment.
* Technical Skills: Proficiency in MS Office and experience with ERP systems is a plus.
About the Company:
* Culture: A stimulating and supportive work environment in a growing company.
* Compensation: Competitive salary package with benefits.
* Opportunities: Opportunities for professional growth and development.
* Team Culture: A collaborative and positive team culture.
* Impact: The chance to make a real impact in an essential business function.