About bpost
bpost group is Belgium's leading postal operator and a growing parcel & omni-commerce logistics partner globally. With a focus on social and environmental sustainability, we aim to be a trusted guide in a changing world.
As our newest team member, you will have access to continuous learning and development opportunities, and a direct impact on decision-making in an international success story.
We strive to create an inclusive environment with exciting projects and inspiring collaborations. The Out-of-Home Delivery (OOH) team within bpost is responsible for all pick-up points, including parcel points, postal points, and parcel lockers.
The Project Manager Control Room is responsible for following up on and resolving operational issues with parcel lockers, parcel points, and postal points of bpost, in order to optimize service for users of these channels, ultimately resulting in a high HPS.
This role includes managing the back-office sales for parcel points and postal points, as well as handling the administration related to locker locations. The project manager reports to the Head of Capacity Manager and works closely with various internal teams and departments within the Out of Home Delivery (OOH) division, Operations, and others.
Key Responsibilities:
* Coordinating solutions and improvements in collaboration with relevant teams.
* Back Office Sales and OOH Administration: Managing back-office sales for parcel points, postal points, and locker locations.
* Preparing reports on the performance (KPIs, OKRs) of the locker network and identifying causes of defects/non-quality.
* MAPPING TRENDS IN THESE CAUSES OF NON-QUALITY.
Team Leadership:
* Leading a team consisting of a control room team leader and a senior business analyst.
* Guiding and coaching team members to support their development and optimize departmental performance.
Requirements:
* Results-oriented and skilled at managing diverse stakeholders.
* Experience in data analysis and reporting.
* Strong proficiency in Excel.
* Leadership: Ability to motivate and lead a team.
* Creative and analytical thinking to quickly and effectively resolve operational issues.
* Collaboration: Team player who can work well with different departments and teams.
* Languages: Dutch/French + good knowledge of the second national language + English.
Our Offer:
Group Health Insurance Company Car Fuel Card / Charging Pass Meal Vouchers Individual Hospitalization Insurance Invalidity Insurance