📍 Location: Madrid, Spain
🕒 Job Type: Full-time
💰 Salary: Competitive
About Us
We are a well-established Thai Day Spa in Madrid, dedicated to providing our clients with a relaxing and rejuvenating experience through authentic Thai therapies. We are looking for a professional and customer-oriented Receptionist to be the welcoming face of our spa.
Job Description
The ideal candidate will have a passion for hospitality, excellent communication skills, and a warm demeanor that reflects the tranquil atmosphere of our spa. You will play a key role in ensuring our clients feel welcomed, valued, and well-cared for from the moment they step through our doors.
Key Responsibilities
✅ Greet and assist clients with warmth and professionalism
✅ Manage appointment bookings and scheduling efficiently
✅ Handle phone calls, emails, and client inquiries
✅ Process payments and maintain accurate records
✅ Provide information on spa treatments, services, and promotions
✅ Ensure a tidy and welcoming reception area
✅ Coordinate with spa therapists to ensure smooth operations
✅ Handle customer feedback and resolve minor issues professionally
Requirements
✔️ Minimum 2 years of experience in a receptionist or customer service role
✔️ Fluent in Spanish and conversational in English (additional languages are a plus!)
✔️ Excellent communication and interpersonal skills
✔️ Strong organizational abilities and attention to detail
✔️ Comfortable with basic computer tasks, including booking software and payment processing
✔️ Professional appearance and a friendly demeanor
✔️ Ability to multitask and stay composed in a fast-paced environment
✔️ Knowledge of spa treatments and wellness services is a plus!
What We Offer
🌿 A friendly and professional work environment
💰 Competitive salary and potential incentives
📚 Opportunities to learn about spa treatments and wellness
💆♀️ Employee discounts on spa services
* If you are passionate about customer service and wellness, we would love to hear from you!