Position description
Job title
Customer Sales & Marketing Manager specialized in sales or service
Function
Advisory - Manager
Roles & Responsibilities
At KPMG, you’ll translate insights into actions and reveal opportunities for all our teams, our clients and our world. #makeyourmark
The Customer Sales, Marketing & Service (CSM) team is part of the Advisory practice. We provide business / functional consulting services (as opposed to technology / implementation services) in marketing, sales, and customer service domains.
The CSM team wants to reinforce its team with a Manager / Senior manager level practitioner, with experience in sales or service transformation, ideally involving Microsoft Dynamics, with the following responsibilities:
1. Participate in business development activities, and lead client service proposal initiatives to acquire new clients and projects.
2. Manage sales and or service (technology) enabled transformation at clients from a functional standpoint.
3. Develop strong client relationship with sales, customer service, and CRM application stakeholders.
4. Coach multidisciplinary teams to deliver impactful and valuable change at the client.
#Customer
#SDBC
#LI-DNI
Location
Zaventem HQ
Skills & Qualifications
5. Master level education or equivalent, preferably in economics.
6. Minimum 6 years of experience in sales or service (technology) enabled transformation.
7. Experience in business consulting is a plus.
8. Experience with Microsoft Dynamics sales or service modules is a plus.
9. Affinity with customer data challenges is a plus.
10. Experience with working with diverse teams on an international level.
11. Excellent organizational and planning skills and ability to perform consistently at a high level and at times under high pressure while adhering to strict deadlines.
12. Open mind with the flexibility to manage teams in a fast-moving environment with changing client requirements.
13. Excellent written and verbal communication skills in English, Dutch and French.
We offer
As a certified Top Employer we offer:
14. An international corporate culture in which personal growth, mutual trust and lifelong learning are being fostered.
15. A competitive and attractive compensation package and a great number of extra-legal advantages (Company car + fuel card, iPhone/iPad, group & hospitalization insurance, various allowances, etc.) which are customizable with our Reflex@KPMG plan.
16. Career and business development opportunities combined with a training program tailor-made to your personal needs and ambitions.
17. Learning and growth opportunities designed for leaders through our Management development Track.
18. Flexible, hybrid work arrangements to enable working from wherever you are.
19. A team of passionate colleagues to reach higher goals and support each other.
20. A buddy and performance manager to support and assist you through your first months at KPMG and onboard you successfully.
21. Great teambuilding, sport & wellbeing initiatives through our Together@KPMG program.
22. An inclusive workspace that encourages diversity and pursues mutual respect for each other’s beliefs and backgrounds.