Freelance IT Support Engineer (Antwerp – Hybrid /Remote)
CDH Professionals are seeking a freelance IT Support Engineer to assist with technical support, troubleshooting, and IT infrastructure maintenance for our clients in Antwerp. You will provide first-line and second-line support, ensuring smooth IT operations for businesses of various sizes.
Key Responsibilities
* Provide technical support (Level 1 & Level 2) for hardware, software, and network issues.
* Diagnose and resolve IT incidents via phone, email, or on-site visits.
* Install, configure, and maintain Windows/macOS/Linux systems.
* Troubleshoot network connectivity, printers, and peripheral devices.
* Manage user accounts, permissions, and security policies (Active Directory, Office 365).
* Support cloud-based environments (Azure, AWS, Google Workspace).
* Document technical issues, solutions, and user guides.
* Collaborate with IT teams to escalate complex problems when necessary.
Required Skills & Qualifications
* Proven experience in IT support, helpdesk, or system administration.
* Strong knowledge of Windows, macOS, and Linux operating systems.
* Experience with Active Directory, Office 365, and basic networking (TCP/IP, VPNs, firewalls).
* Ability to troubleshoot hardware (PCs, laptops, servers) and software issues.
* Understanding of cloud platforms and remote desktop solutions.
* Excellent problem-solving and communication skills.
* Fluent in English (Dutch is a plus).