Job Description
POSITION SUMMARY
Reporting to the IT Manager France and Belgium, the ERP/DBA Technician manages the day-to-day operations in the factory in Sint-Niklaas and provides support to local users working alongside the rest of the IT team following ITW guidelines.
RESPONSIBILITIES
* Develop and maintain SQL views, queries and scripts to respond to users’ requests.
* Develop and maintain reports in PowerBI.
* Resolve issues related to both SQL extractions and ERP.
* Develop and maintain interfaces between the ERP and third-party applications with vendors when necessary.
* Provide ERP Level 1 Support to users and liaise with ERP third-party consultant.
* Responsible for the sourcing, installation, configuration, maintenance, reliable operation of user equipment including laptop and desktop computers, printers, phones.
* Responsible for capacity, storage planning, and database performance.
* Install and upgrade computer components and software.
* Management of the telephone system.
* Provide L2 users help desk support for on premise and remote users when incidents are escalated or require physical presence with the device.
* Configure, deploy and maintain Windows based PCs, Laptops, tablets, Apple OS iMacs, mobile phones (Android, iOS).
* Document any processes which employees need to follow in order to successfully work within our computing system.
* Perform employee IT onboarding and users training on new technologies.
Qualifications
* Academic background: Associate or Bachelor's degree in Computer Science, Information Technology, System Administration or equivalent experience required.
* Professional experience background: 1 to 2 years of database administration.
* Technical skills:
o Strong knowledge/Expertise: SQL language, Relational DataBase Management System (RDBMS), ERP operations
o Working Knowledge: Windows Servers, Active Directory
o Desirable: Experience with IFS and Oracle.
* Availability outside of normal working hours to resolve emergency issues or to deploy new services.
* Certifications: Vendor certifications are a plus (Microsoft, Oracle etc…) or Certified Data Professional, Big Data Professional.
* Languages: Dutch and English (Upper Intermediate/B2), French is a plus.
* Soft Skills:
o Good verbal and written communication skills in Dutch and English. Confident in communicating with staff at all levels. You must be self-motivated, with a can-do attitude and a strong commitment to team-work and customer service.
o Experience in Project management
o Vendor management within the framework of global contracts
o Excellent critical thinking and problem-solving skills.
o Patient and professional demeanour, with a can-do attitude
o The best ERP Technician will also be a team player, willing to handle all support requests with courtesy and professionalism.
Additional Information
* Contract type/offer: Permanent & full-time contract
* Starting date: Immediately
* Others:
o Travels (5% - 10%/year).
o Remote working 2 days per week possible.
ITW is a diverse and inclusive employer and commits to promote the recruitment and integration of people with disabilities.