Support Manager (with expertise in Information Systems) – European Commission (35810) Brussels, Belgium
Looking for a new challenge?
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Role: Support Manager (with expertise in Information Systems) – European Commission
Responsibilities:
* Organisation, implementation and maintenance of (IS) support
* Coordination of support teams
* IS Service management
* Coordination with the project teams
* Coordination of wiki sites, collaborative sites or social networks
* Follow-up of service quality
* Management and follow-up of user requests
* Guidance regarding the use of information systems
* Management of incidents related to information systems; organisation of the reporting
* Conception and organisation of user documentation for information systems
* Conception and management of IS and ICT trainings
* Participation in user, service and project meetings
* Elaboration and implementation of relevant support processes
Requirements:
* Great experience with end user support of information systems
* Good understanding of ITIL
* Good understanding of wiki, collaborative sites and social networks
* Good experience improving processes related to service management
* Good understanding of Confluence and Jira
* Great experience with Ticketing tools such as ServiceNow or similar
* Good experience doing the follow-up of service quality (Capacity, availability, SLA breaches...)
* Good experience preparing related documentation such as User manuals, Problems report, KPI reports, etc.
* Good experience with implementation of support processes like Incident management, Change management, etc.
Certificates:
Languages:
* Excellent knowledge of English – Level C1 in Understanding, Speaking and Writing
Some soft skills the client will appreciate:
* Highly flexible and able to adapt to changing and/or conflicting priorities
* Very good communication skills with technical and non-technical audiences
* Analysis and problem-solving skills
* Ability to conceptualize complex technical environments and issues
* Proactive attitude, customer oriented and results-driven
* Rapid self-starting capability and experience in team working and working in an international/multicultural environment
Our offer:
* You will have the opportunity to work in an international and multi-cultural environment
* You will be able to work for interesting European projects that are managed by the European Commission
* You will receive a nice compensation and benefits according to your level (Freelancers are also welcome)
If you think you’re a suitable candidate for this mission, don’t hesitate and apply today!
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CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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