Job Overview
At bpost, we strive to create an inclusive environment with challenging projects and inspiring collaborations. Our organization focuses on careers rather than jobs, offering stimulating projects, the latest technologies, and comprehensive training programs for all.
In this context of continuous evolution and development, we are seeking a Business Capacity Manager to support daily operational management and capacity optimization.
Key Responsibilities
### Operational Management and Control Room Involvement
* Active role in the control room to make real-time adjustments for daily capacity challenges and manage incidents.
* Monitor and analyze real-time data for lockers and post points, providing recommendations for adjustments and improvements.
### Data Analysis and Insights
* Conduct in-depth analyses to provide insight into the impact of asset usage on profitability and costs.
* Prepare reports summarizing financial and operational performance, presenting key KPIs for strategic decision-making.
### Capacity Forecasting and Optimization
* Collaborate with the team to make data-driven forecasts about capacity needs based on historical data, seasonal trends, and expected peak moments.
* Develop strategies for optimal use of lockers and post points, focusing on customer satisfaction and cost control.
### Stakeholder Management and Multidisciplinary Collaboration
* Serve as a bridge between the Capacity Management Team, operations, and commercial teams, aiming for alignment and improvement in capacity usage.
* Support multidisciplinary projects, providing clear insights into capacity challenges and their impact on the company's profitability.
### Process Improvement
* Identify operational improvements based on daily steering data and develop proposals that contribute to efficient capacity management.
* Propose innovative methods for capacity and cost optimization, both short-term and long-term.
### Presentation and Visualization of Results
* Develop impactful presentations and reports that present meaningful insights on capacity usage and profitability to stakeholders.
* Communicate analyses clearly, making complex operational and financial data understandable for various teams.