Beschrijving van de functieAre you ready to make an impact in an innovative and rapidly growing company in the HVAC sector? Join our client, a global leader in industrial compressors, at their European headquarters in Nossegem. Here, you'll be part of a dynamic work environment where collaboration and customer satisfaction are at the heart of everything we do.About our client:- Established expertise: Active since 1924 in Tokyo, Japan.- Global reach: Operating in 15 countries, with 127 offices worldwide.- Local presence: Around 100 employees in Belgium, focusing on the EMEA (Europe, Middle-East, Asia) market.- Industry leader: Specialising in compressors and units for heat pumps and industrial cooling.- Sustainability at the core: Partnering with contractors to provide sustainable, circular energy solutions for new projects.If you're looking for a company that's at the forefront of innovation and sustainability, this is your opportunity to contribute to meaningful projects in a collaborative and forward-thinking environment.JobomschrijvingFor the Technical Service Center & Spare Parts team, we are looking for an administrative professional to manage after-sales services. Your responsibilities include:- Preparing and following up on quotes for spare parts and service interventions.- Processing orders and maintaining customer contact via email and phone.- Monitoring delivery times and coordinating with purchasing and logistics to ensure timely delivery.- Managing stock levels in collaboration with the warehouse team to anticipate orders.- Generating invoices and handling service reports.- Collaborating with finance, logistics, purchasing, and warehouse teams to ensure smooth order fulfilment and accurate billing.- Providing general administrative support to ensure the efficiency of the after-sales process.This role encompasses the entire Order to Cash process, ensuring efficient order management, smooth coordination across teams, and high levels of customer satisfaction.Jouw profielWe are looking for a structured professional who:- Can work both independently and within a team.- Is communicative and customer-oriented.- Works analytically, accurately, and in an organised manner.- Has an affinity for technology and sales back office.- Handles stress well and adapts flexibly to unexpected situations.- Has knowledge of MS Office (Excel, Word, Outlook); ERP system experience is a plus.- Speaks fluent English, and has a good level of Dutch.Voordelen van de betrekkingIn addition to an attractive salary between €2800 and €3500, our client offers:- Flexible work options: 37.5 hours per week with one remote workday per week after six months.- Attractive benefits: Meal vouchers (€8), eco vouchers (€250 per year), net expense reimbursement, hospitalisation and dental insurance, group insurance, and a cafeteria plan (extra vacation days, bike leasing, etc.).- Growth and development: Access to a structured onboarding and training program.- Sustainability focus: Involvement in sustainable projects and initiatives within the company.- Team-oriented environment: A dynamic and close-knit team where collaboration is key.