Senior Program Manager – Telco API Product
Job Description
We are seeking an experienced Senior Program Manager to oversee the end-to-end program management of our new Telco API product within the Incubation team. This role involves coordinating cross-functional teams, managing resources, and ensuring the successful delivery of complex programs on time, within budget, and to the highest quality standards.
Key Responsibilities
* Program Management Plan: Develop and maintain a comprehensive program management plan outlining the scope, objectives, and deliverables.
* Stakeholder Management: Engage with stakeholders to understand their needs and expectations, ensuring alignment with program objectives.
* Resource Management: Effectively allocate resources across projects, including managing budgets and ensuring optimal resource utilization.
* Risk Management: Identify potential risks and develop mitigation strategies to address them proactively.
* Performance Monitoring and Reporting: Track program progress and provide regular updates to senior leadership.
* Team Leadership: Lead and mentor project team members to ensure cohesive and efficient execution of projects.
* Quality Assurance: Ensure adherence to quality standards, selecting the appropriate methodology (Agile, Waterfall, ADKAR) and conducting regular reviews and lessons learned sessions.
Tasks and Duties
* Manage the delivery of end-to-end programs involving business product launches, IT software development, network upgrades, commercial contracts, and organizational changes.
* Coordinate work packages and integrate deliverables from internal teams and third-party partners.
* Plan program milestones, monitor progress, resolve issues, and take corrective actions as needed.
* Manage dependencies and interfaces between projects, escalating issues to executive levels when necessary.
* Oversee program budgets, monitoring expenditure and conducting post-mortem analysis to evaluate outcomes.
* Establish clear communication channels with third-party contributors and internal teams.
* Organize and lead steering committee meetings to report progress, address risks, and secure decisions.
* Provide leadership and training on program methodologies, offering coaching and conducting regular follow-ups to ensure professional growth and development.
* Implement best practices and tools for program execution, milestone tracking, and performance measurement.
* Align business processes and procedures to maximize business value and operational efficiency.
Candidate Profile
* Master’s degree with 5+ years of relevant experience, ideally in the telecommunications sector.
* Experience working in an incubation team is a plus.
* Development experience in APIs is a plus.
* Proven ability to deliver complex programs on time, within budget, and to quality standards.
* Strong leadership skills with the ability to motivate and influence cross-functional teams.
* Experience managing complex program plans involving internal and third-party stakeholders.
* Strong project management skills, including planning, execution, and risk management.
* Excellent negotiation and communication skills, with the ability to present to senior leadership.
This is an exciting opportunity for a motivated and strategic Program Manager to lead a high-impact initiative and contribute to the success of a cutting-edge Telco API product.