Social network you want to login/join with: Hospitality Ambassador Brussels (Part time or full time), Brussels Client: Location: Job Category: Other EU work permit required: Yes Job Reference: ff7d8104031e Job Views: 2 Posted: 17.03.2025 Expiry Date: 01.05.2025 Job Description: What will your mission be? As the Hospitality Ambassador, you consistently deliver quality service to all our clients. You are the first point of contact and set the tone for our clients experience during their time in our store. Your role is fundamental to start building a strong relationship with our clients by making sure everyone is acknowledged properly and feels comfortable when entering our store. What will your daily life look like? Greeting: Be the clients first impression of Hermes & convey warmth, courtesy, elegance, and simplicity at all times. Greet and welcome clients as they enter and leave the store. Manage traffic inside & outside the store. Proactively update clients in the outdoor queue when the store is at capacity and take responsibility to ensure the wait time is minimized to receive service. Efficiently manage main floor traffic by greeting all clients and determining client needs. Know at any time what team members are available. Use relevant instore tools to respond to clients. Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service oriented manner. Maintain the welcoming area in clean and tidy condition. Liaise with the Operations Teams to ensure online, after sales, and reservation services are delivered promptly. Hosting: Provide unparalleled hospitality by creating a welcoming environment on the sales floor. For clients waiting for a Sales Associate in store, offer drinks and refreshments. Ensure the store is always in excellent condition by supervising relevant external suppliers, such as florists, cleaning, and catering, monitoring the supply of food & beverages. What will you need to be successful? At least 3 years of relevant customer facing experience in luxury retail or another high end service environment. Experience in event hosting is a strong asset. Capacity to work collaboratively in a fast paced environment with continuously changing priorities. Ability to provide information about the city, store services, and other customer relevant services. A natural passion for people & service. Ability to adapt to different cultures & a real sense of empathy. A team player attitude to reach a common goal & go the extra mile. Strong communication skills, offering warmth and graciousness in all interactions. Fluent French, Dutch, and a very good command of English. To be a quick learner with a strong sense of curiosity. What can we offer you? You will be part of a collective adventure, joining a dynamic team with great spirit and high standards. You will discover a growing house with a strong family base and responsible values. You will have the chance to build your bespoke career path. You