* Order Management
* Provide exceptional customer service to a diverse range of clients.
* Work collaboratively with the Sales, Logistics and finance teams
* Respond to customer inquiries in a timely and professional manner.
* Identify and resolve customer issues, escalating them when necessary.
* Contribute to the development of customer service policies and procedures.
* Participate in team meetings and professional development opportunities.
* Ensure compliance with company policies and procedures.
* Maintain accurate and up-to-date customer records.
A successful Customer Service DACH Brussels should have:
* Fluent English and German language skills
* A strong commitment to customer service excellence.
* Proficiency in problem-solving and conflict resolution.
* Excellent communication skills, both written and verbal.
* Ability to work effectively as part of a team.
* Strong organisational skills and attention to detail.
* A competitive salary
* An opportunity to work in a professional and supportive team environment.
* Comprehensive training and development opportunities.
* A role within a globally respected retail company.
* Work-life balance with generous holiday leave.
This position offers a fantastic opportunity to develop your customer service skills within a global retail company. If you are passionate about customer service and are looking for a challenging role in Brussels, we encourage you to apply.