ERP Administrator Support Specialist (Pre & Post Implementation)
About Equine Care Group
Equine Care Group (“ECG”) is a leading European platform for high-quality equine medical care, founded in February 2021 by Dr. Tom Mariën, Dr. Frederik Bruyninx, and Bencis Capital Partners. Our mission is to build an integrated and forward-thinking organization that supports the health and performance of horses across Europe and beyond. Equine Care Group operates through three complementary divisions: ECG Medical Care, ECG Nutrition & Supplements (ECG NS), and ECG Labs.
ECG Medical Care brings together a growing network of advanced, highly specialized equine hospitals and a strong ambulatory care team. Our clinics—led by Equitom, De Bosdreef, and De Morette—are recognised for their medical excellence and innovation. In recent years, we have expanded internationally with the acquisition of Clinica Equina San Biagio (Italy), partnerships with Sunshine & Oliva Tours (Spain), and the addition of Aznalcóllar Hospital Equino (Spain) and the fertility services of the Equiception Group (Netherlands) in 2025. Alongside these clinics, ECG Ambulatory Care provides on-site veterinary services across Europe and beyond, delivered by a team of experienced and respected veterinarians.
ECG Nutrition & Supplements (ECG NS) brings together a strong portfolio of leading European brands in equine nutrition, supplements, and roughage. These include Global Medics (BE), Navalis Nutraceuticals (DE), Reverdy (FR), Vitalbix/Skincalmin (NL), TRM (IE), Equine Products UK (UK), and Linea Unika (IT). In December 2024, Roose (BE) joined the division, further expanding our offering with premium bedding materials, roughage, manure collection, and transport services. ECG NS continues to grow through innovation, geographic expansion, e-commerce development, and strategic acquisitions.
ECG Labs supports our medical teams and the wider veterinary field with high-quality diagnostic services, using the latest analytical technologies to enhance the treatment and care of animals.
Job Summary:
The ERP Administrator Support Specialist will play a crucial role in supporting the business through the ERP implementation journey — from planning and deployment to post-go-live support. The role involves working closely with project teams, business stakeholders, and external vendors to ensure a smooth transition, system optimization, and effective user adoption. It gives an exciting opportunity to be involved in an ERP implementation right from the start.
Key Responsibilities:
Pre-Implementation Phase:
* Requirement Gathering: Collaborate with business teams to understand workflows, pain points, and data structures to support ERP system configuration.
* Vendor Collaboration: Assist in liaising with ERP vendor(s) and implementation partner(s) to ensure system setup aligns with business needs.
* System Testing: Participate in system testing, including UAT (User Acceptance Testing), to identify potential issues before deployment.
* Data Preparation: Support data collection, cleansing, and migration efforts to ensure accuracy and completeness.
* Training Preparation: Help develop user training materials and readiness programs ahead of deployment.
* Change Management Support: Assist in communicating system changes and guiding teams through process adjustments.
Post-Implementation Phase:
* User Support: Serve as a first point of contact for end-user issues, troubleshooting, and guidance.
* System Optimization: Identify and suggest improvements to configurations and workflows based on user feedback and business needs.
* Ongoing Training: Deliver refresher training and support new hires in learning the system.
* Performance Monitoring: Help monitor ERP system performance, escalate technical issues, and collaborate with the IT team or vendors for resolution.
* Reporting: Assist in setting up standard and custom reports to ensure stakeholders have access to necessary data insights.
Qualifications and Skills:
* Education: Bachelor’s degree in IT, Business, or a related field (or equivalent work experience).
* Experience & Technical Skills:
* At least 2 years in ERP support, administration, or a similar role.
* Experience with ERP platforms like SAP, Oracle NetSuite, Microsoft Dynamics, Odoo, or similar systems.
* Understanding of ERP modules such as finance, supply chain, manufacturing, and sales.
* Familiarity with SQL, basic scripting, and system integration concepts is a plus.
* Must be fluent in English any other language is a plus.
* Soft Skills:
* Strong analytical and critical thinking skills.
* Excellent communication and interpersonal abilities to work with technical and non-technical users.
* Ability to manage multiple tasks and prioritize effectively.
* Certifications: ERP-related certifications (e.g., SAP Certified Application Associate, Microsoft Dynamics Certification) are a plus.
What we offer
· The chance to be part of an ERP implementation project right from the start
· The chance to experience an End to End ERP
· The opportunity to contribute to the development of ECG in a growing & exciting industry
· A challenging job with room for growth and development
· An attractive salary complemented by extra-legal benefits such as a company car, group and health insurance, meal vouchers, …