As a Monitoring Engineer (Dynatrace Specialist), your role will include:
* Designing, implementing, and maintaining monitoring setups using Dynatrace.
* Event Management Process: implementation and integration.
* Dashboards: creation and ongoing maintenance.
* Reporting: development and support of business-relevant monitoring reports.
* Alerting: configuration and optimization.
* Tool Integrations: setup and maintenance of interfaces between Dynatrace and:
* ITSM tool (e.g., ServiceNow)
* APM 2.0 tool
* Zscaler ZDX
* Automation Tasks:
* Automating ITSM ticket creation/updates.
* Synchronization and updates to the CMDB.
* Synthetics testing setup for applications and infrastructure components.
* Correlation Rules: defining and maintaining intelligent alert correlations.
Specialist Tasks
* Analysis, preparation, and execution of changes and releases within defined scope and planning.
* Build-To-Run Quality Review:
* Draft and maintain technical documentation and operational runbooks.
* Follow-up on production issues.
* Work in an Agile/Scrum framework.
* Collaborate with cross-functional teams:
* Infrastructure, development, and ITSM teams.
* Regularly report to the Service Delivery Manager.
* Cooperate closely with colleagues in the monitoring team and the MOC.
Required Profile
* Expert knowledge of Dynatrace is essential.
* Experience in complex infrastructure environments.
* Good understanding of ITSM processes: incident, problem, event, and configuration management.
* Strong analytical and troubleshooting skills.
* Team player with excellent written and verbal communication skills.
* Language requirements:
* Fluency in Dutch or French, and English.