NATO - North Atlantic Treaty Organisation
Job Description - Service Delivery Managers - Cyber Operations Support Systems and Information Sharing (250309)
Primary Location
NATO Communications and Information Agency (NCIA), Mons, Belgium
Schedule
Full-time
Application Deadline
30-Mar-2025, 9:59:00 PM
Salary (Pay Basis)
Grade NATO Grade G17
Who we are:
For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) has worked tirelessly in providing the means that enable the connectedness that keeps our Alliance strong. We are a team of 3000 civilian and military staff in 29 locations throughout Europe, North America, and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks, and maintain superiority in space. This is all possible because of our greatest force, our people.
About the job:
You will join the NATO Cyber Security Centre (NCSC), responsible for planning and executing all lifecycle management activities for cyber security. NCSC provides specialist cyber security-related services covering the spectrum of scientific, technical, acquisition, operations, maintenance, and sustainment support throughout the lifecycle of NATO Communications and Information Systems (CIS).
We are looking for driven and enthusiastic Senior Service Delivery Managers who will take on the following roles and responsibilities:
* Achieve excellence in the delivery of cyber security-focused capabilities, ranging from secure and selective sharing of cyber security and threats information to the delivery of secure workflow, information management, and situational awareness platforms;
* Ensure services are continuously adapted and refined to meet the requirements of decision makers and cyber security specialists on a 24/7 basis;
* Transform existing cyber services to become fast-evolving, data-centric, and resilient capabilities delivering cyber processes and information management in support of the NATO cyber community.
Note that we have two roles open:
* Senior Service Delivery Manager (Cyber Operations FASes) - review the job description on the NCI Agency career site;
* Service Delivery Manager (Information Sharing and Stakeholders Engagement) - review the job description on the NCI Agency career site.
About you:
* Bachelor’s degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience, or at least 10 years extensive and progressive expertise in duties related to the function of the post;
* Proven 3-year experience as a Service Delivery Manager, IT Service Manager, or similar role;
* In-depth knowledge and experience related to design, implementation, operation, maintenance, and support of modern IT Services;
* Proficiency in incident and problem management methodologies;
* Working knowledge of ITIL processes through the whole service lifecycle;
* Proven experience managing vendor and/or customer relationships;
* Excellent communication, negotiation, and customer relationship management abilities;
* Fluency in English, both written and spoken.
Note that the work is conducted on site in Mons, Belgium with regular travels to Braine L’Alleud and Brussels.
What we offer:
* Meaningful work as part of the most successful alliance in history;
* 3 year contract with competitive tax-free salary and allowances;
* Privileges for expatriate staff including expatriation and education allowances;
* Excellent private health insurance scheme;
* Generous annual leave of 30 days plus official holidays;
* NATO Pension Scheme;
* Development programs such as professional training and wellbeing.
The NCI Agency prides itself on being an equal opportunity employer, committed to fostering an inclusive environment of mutual respect.
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