Customer service medewerker | volvo group oostakker | fulltime

As a Customer Service Representative at Volvo, you''ll play a vital role in helping our customers get back on the road quickly, efficiently, and with a human touch. You''ll be the first point of contact when a truck or bus breaks down somewhere in Europe, and it''s your job to coordinate the right support. This is for following language combinations: English + 2 other languages: Czech, Polish and other Eastern European Language Your responsibilities will include: 1) Handling incoming calls from drivers, fleet managers, and dealers across Europe who are experiencing a breakdown or urgent issue. You stay calm, listen carefully, and ask the right questions. 2) Quickly assessing the situation and coordinating roadside assistance by contacting the nearest dealer or service partner. 3) Keeping all stakeholders informed, from the driver on the road to the workshop doing the repair. You make sure everyone is on the same page. 4) Working closely with a team of international colleagues in a dynamic, fast paced environment. Together, you form a 24/7 support network that keeps Europe moving. 5) Using internal tools and systems to log cases, monitor progress, and follow up as needed. Every day brings something new a different language, a new location, or a challenging situation to solve. That variety is what makes this job exciting and meaningful Youll receive a fixed term permanent contract directly with Volvo (not through a staffing agency), and youll work 37.5 hours per week, spread over 7.5 hours per day. Our team operates 24/7, so you''ll be part of a rotating shift schedule, including night and weekend shifts every 6 to 8 weeks. After your initial training period, youll benefit from our hybrid work policy, allowing you to work from home up to 50% of the time.Profiel You are customer focused, always striving for the best possible service and solution for our customers. You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported. You go the extra mile, solving problems with a proactive and creative mindset. You like working in a team, supporting and lifting each other up. You are keen to keep learning and developing your skills. You are open to working in shifts, just like your colleagues, to provide round the clock service to our clients. You are fluent (written and verbal) in English and one of the other languages described above.AanbodAt Volvo, we value our people and it shows in our offer. When you join our team, you can count on a stable and rewarding work environment with plenty of room for growth and flexibility. Youll receive a fixed term permanent contract directly with Volvo (not through a staffing agency), and youll work 37.5 hours per week, spread over 7.5 hours per day. Our team operates 24/7, so you''ll be part of a rotating shift schedule, including night and weekend shifts every 6 to 8 weeks.