Ghent, East Flanders, Belgium
Hi There,
Were looking for an Account Manager to join our Retail/Ecommerce team in Ghent. You will drive expansion of your book of business consisting of Lightspeeds highest valued hospitality customers.
As the trusted partner for your customers, you will take a collaborative approach to understanding their goals and challenges. You aim to provide consistent value throughout the customer journey, building strong, long term relationships that are grounded in mutual trust and that make every customer feel valued. Your ultimate goal is to help our Retail/Ecommerce customers achieve their desired outcomes, ensuring enduring partnerships and sustained business growth.
Please note this role is based in Ghent, Belgium. With a portfolio of Dutch/Flemish Customers, Fluency in Dutch/Flemish is a must.
What youll be doing:
* Nurturing excellent relationships with our existing customers and ensuring their ongoing success.
* Meeting and exceeding sales quotas.
* Planning and delivering Quarterly Business Reviews and Success Plans.
* Monitoring customer usage data, go live dates, health indicators, and translating them into strategies for account retention and growth.
* Advocating industry and customer needs within the Lightspeed organization to support and enable prioritization and timely investment in innovation.
* Working cross functionally with internal teams including but not limited to implementation, support, and product to provide exceptional customer satisfaction and resolution for at risk events.
* Owning and driving the strategy for each customer in your book of business.
* Funneling customer feedback to the appropriate teams to improve the end to end customer journey and address product gaps.
What you need to bring:
We''re looking for a sales driven candidate who has experience with the following:
* Dutch and English language skills (Note: Dutch is a must requirement to be successful in this role).
* Understanding of solution based consultative sales and customer success in a SaaS environment.
* Professional poise and confidence while communicating with customers.
* Great task and time management skills; you know how to handle a funnel and proactively approach your customers.
Even better if you have, but not necessary:
* Bachelors degree in a relevant field.
* Ability to use Salesforce, Churn Zero.
* Industry expertise in retail/hospitality.
Whats in it for you?
1. Ability to do your job in a truly flexible environment.
2. Genuine career opportunities in a company thats creating new jobs every day.
3. Unlock your potential with our growth program, paving the way for promotions and career advancement