Team Leader Customer Service - Repairs
Locations: Brussels, Lummen, Loppem, Kontich
Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: R0641614
Responsibilities:
1. Receives inquiries from FL, investigates and processes the inquiry, gets necessary information from other Supply Line (SL) functions, and replies to FL.
2. Receives the elevator/equipment/component orders from FL and books the order into SL Order Book.
3. Verifies the received order information, steers order-bound engineering, and confirms the order to FL.
4. Composes, collects, and sends necessary technical information to FL. Involves internal interest groups if necessary.
5. Informs FL when drawings are ready for approval in EDMS.
6. Receives and processes clarification requests from FL, and provides replies.
7. Confirms material delivery times and transfer prices to FL.
8. Receives “No Return Point” confirmations from FL and triggers into ERP.
9. Informs FL about any deviations in delivery operations.
10. Communicates and collaborates actively and effectively with FL, e.g., by organizing front line or customer visits/meetings.
11. Manages order’s financial result, i.e., is responsible for order’s transfer prices to FL and project’s profitability.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and seek to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you achieve your career and personal goals and enable you to live a healthy and balanced life.
Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
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