* Addressing Customer Inquiries: Responding to customer queries, concerns, and requests through various communication channels, such as phone, email, or chat.
* Problem Resolution: Effectively resolving customer issues by providing solutions, troubleshooting problems, and ensuring a positive resolution.
* Customer Assistance: Offering guidance, product knowledge, and assistance to customers to enhance their understanding and use of the company's products or services.
* Maintaining Customer Records: Recording and maintaining accurate customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.
* Communication Skills: Demonstrating strong communication skills to convey information clearly, empathise with customer concerns, and ensure a positive customer experience.
* Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer satisfaction.
* Continuous Improvement: Providing feedback on customer trends and issues to contribute to the continuous improvement of products, services, and customer service processes.
The ideal candidate should have:
* Detail-oriented, friendly, and helpful
* Strong communication skills in Dutch and French (both written and spoken)
* Effective multitasking and problem-solving
* Proactive issue resolution and problem-solving
* Prioritises accuracy over speed
Beneficial advantages:
* Proficiency in Microsoft Office, SAP is a plus
* Experience in the medical industry or strong interest in the sector
* Experience in an international company
* An attractive salary
* Access to ongoing training programs, workshops, and opportunities for skill development to foster career growth within the organisation
* Flexible work arrangements
* Company perks and incentives (employee discounts, wellness programs,...)