The Local IT Support Technician will play a vital role in handling standard changes such asstarter/leaver, walk ups, asset management, AV support, and bespoke support. You will be part ofa team close to our stakeholders and represent the face of the IT on site. ResponsibilitiesDeskside support troubleshooting of IT related incidents from in house software toHardware, such as Mobile devices, Laptops, PCs, and PrintersBe a local point of contact for the technical teams and provide remote hands as requiredAssist with the installation of new or upgraded systems and applications. Participate in testing and troubleshooting as needed. Involve in project works to local officesProvide meeting room support by assisting with the setting up of video conferences and resentations. Monitor videoconferences as requiredProactively keep the colleagues you are supporting informed of any progress on their Incident/service requestStock managementResponsible for the New Joiner/ Leaver/ Mover tasksTravel to offices to provide on site support and provide remote hands as requiredTrack and document details of work performed including resolution steps in the ITSMRegularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept up to dateMaintain Knowledge Base articles in our ITSMWork outside of normal working hours as necessary to participate in project work and/or assist with major service outages Knowledge, skills & experience Will have a proven background in information technology and will possess the following skills and ExperienceDynamic personality with the desire to own incidents through to resolutionExcellent communication skills, both written and oralFlexible approach to work with the ability to work effectively under pressureEncourages Co Operative WorkingAbility to work in a fast paced and dynamic environment