Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
· A university degree in Computer Engineering or related discipline; alternatively, 5 years of equivalent industry experience
· 3+ years recent experience in BMC Remedy ITSM Suite development (version 9.1 and higher). BMC Certified Professional qualification is highly beneficial but not required
· Extensive Experience in BMC Discovery (version 11.x and higher)
· ITIL 2011 Foundation certificate beneficial
· Experience in BMC TrueSight Operations Management (version 10.x and higher) beneficial
· Extensive experience installing BMC Remedy Suite
· Extensive experience configuring and customising the BMC Remedy suite to align to an organisation's business processes based
· Strong experience gathering, preparing, and loading foundation data into Remedy ITSM
· Experience configuring Approval Center and approval chains
· Extensive Knowledge and experience installing and configuring Remedy Atrium CMDB
· Knowledge and experience integrating various data sources (such as MS SCCM) with Remedy Atrium CMDB
· Experience in deploying and configuring/customising Remedy with Smart IT
· Experience in deploying and configuring/customising Digital
· Extensive experience in CMDB Automation within the multiple technologies
· Experience in Implementing and Configuring DCIM Patchmanager tool
· Extensive Experience in MS PowerBI
DUTIES/ROLE:
· Implement CMDB technologies based on agreed technical requirements, and in coherence with the system design and architecture
· Work with the relevant parties to ensure the CMDB systems are configured and aligned to the agreed NISC and NCIA processes
· Performs operational activities as defined by Configuration Management policies and procedures
· Work to fulfill Configuration Management Service Requests as assigned
· Engages with strategic projects to ensure Configuration Management can deliver required functionality within project timeframes
· Provide support to the Technical Lead in ensuring technical coherence across multiple development streams
· Develop Build and Configuration documentation of the CMDB system(s) and provide support in the development of Testing and Training documentation
· Provide support in the testing phases of the CMDB system(s), including but not limited to Factory Acceptance and User Acceptance Testing events
· Provide support in both the preparation and during the Transition to Operations of new ITSM system(s) post Go-Live, including handover activities to the Operations Team
· Design and Build the reports and dashboards as per NISC requirements
· Perform Data management Tasks as per indication of the Tech Lead and designs implemented
· Works to fulfill Configuration Management Service Requests as assigned
· Performs operational activities as defined by Configuration Management policies and procedures