You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Candidate Profile
* You build and maintain a lifelong relationship with both new and existing customers, stimulating turnover growth and contributing to long-term profitability.
* Your communication skills enable you to handle complaints in a reliable, efficient, and friendly way, motivating our customers to shop at IKEA more often.
* You have solid experience as a leader and are a real team player, solving problems and making decisions in a challenging retail environment.
* You enjoy coaching a team to achieve targets and can act on feedback received from both customers and co-workers.
* You challenge both yourself and your team to exceed customer expectations and find new ways of working by collaborating with all departments.
* You are focused on customers, always making them the center of your attention, and use this perspective to optimize the shopping experience.
Your Responsibilities
* You translate the business plan of the store into a clear action plan for your department and implement various actions to position the IKEA store as a leader in interior design.
* You are a born problem-solver: you listen to customers and draw on your knowledge to offer solutions in line with our Customer Relations policy, coaching your team to do the same.
* You motivate, inspire, and engage your team to achieve targets and help them grow as individuals.
* You create trust in IKEA among our customers by guaranteeing a positive store experience before, during, and after their purchase.
* You supervise administrative processes and ensure operational systems are up to standard.
* You implement new ways of working in the constantly changing omnichannel world.
Our Team within IKEA
At IKEA, it’s all about our customers. In Customer Relations, we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that works together to ensure a positive and joyful experience for all IKEA visitors and customers.
We set up services, gather feedback, and make things right! Our modus operandi is to connect to people by listening to their personal needs and creating genuine interactions. We’re passionate about people!
What We Offer
At IKEA, we believe in entrepreneurship and initiative, providing a supportive network of colleagues to help you develop and grow. We offer a 5-step development plan to get you started, with ample personal space for learning moments.
In addition to competitive remuneration, we offer:
* Eco-vouchers
* End-of-year bonus, holiday pay, and sector premiums
* Allowance for biking to work
* Private leasing of an electric bike
* Comprehensive hospitalization insurance
* Private accident insurance
* Pension savings
* Leave savings plan
* Extra-legal holidays and seniority holidays
* Canteen with affordable meals
* IKEA Tack! Loyalty reward
* ONE IKEA Bonus
* IKEA Benefits at work
* 15% staff discount on purchases
* Team outings and staff parties
* Celebratory extras for life events
Why You Will Love Us
From the deep forests in Sweden, we have spread our culture and values around the world. Our beautiful home-furnishing products and solutions are made with care for our planet, reaching millions of customers.
Our wonderful co-workers represent diversity in all dimensions and are passionate about life at home. We all contribute with our uniqueness and want to grow and develop together.
Our vision, “to create a better everyday life for the many people,” inspires and guides us in everything we do. This is IKEA.
What We All Have in Common
* Living our values
* Being your unique self while respecting and including others
* A passion for home furnishing
* Performing and delivering while learning and developing
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