EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Skill/Technology
Key Responsibilities
Experience Required
(years)
Group Policy Management (GPOs)
Assisting in the creation, modification, and
maintenance of Group Policies to enforce settings across user devices
2
Application COTS Troubleshooting
Ability to diagnose issues related to COTS
applications, proficiency in installing and configuring, integration with exiting system, ensuring seamless operations
3
Windows 10/11 troubleshooting
Problem solving, strong knowledge of windows 10 OS, Diagnose and resolve technical issues, support software and hardware related problems
3
Incident Management
Respond to reported service incidents identifying causes and initiate resolution, collaborate with incident management team
3
ITIL Concepts
Desirable certification in ITIL Foundation
2
VMware
AppVolume
Management and deployment of AppVolumes,
troubleshooting, and updates
3
VMware Horizon
Setup, configuration, and management of Horizon
VDI environments
3
VMware vSphere
Managing virtual machines, ESXi hosts, and vCenter
operations.
3
VMware DEM/UEM
User environment management, personalization, and
policy enforcement
2
FSLogix
User environment management, personalization, and
policy enforcement
2
Master Image
(VDI-MDT)
Creating, maintaining, and optimizing VDI master
images using MDT
3
Optimization /
Monitoring
Performance tuning, monitoring VDI environments,
proactive troubleshooting.
3
PowerShell
Created, document, implement and troubleshoot
scripts written in PowerShell
2
DUTIES/ROLE:
· Installation, configuration, administration and monitoring of VDI infrastructure based on Dell end user devices and Omnissa (former VMware) Horizon technologies
ü Perform daily administration, troubleshooting and monitoring of VDI infrastructure instances including underlying virtual, application delivery and profile infrastructure
ü Conduct installation, upgrade and configuration of existing and new VDI instances including associated virtual and application
ü Monitor the performance, troubleshoot and continuously optimize the existing VDI setup including so called master or “golden” images
· Ensure healthy and functional end user computing environment
ü Review, troubleshoot and ensure compliance with security policies and functional requirements of the VDI setup and associated enabling technologies (Active Directory)
ü Work on and resolve incidents and service requests using the Purchaser’s trouble ticket system
· Enhance the business continuity by improving the fault tolerance and disaster recovery
ü Propose design, implement, test and maintain fault tolerance and disaster recovery of the complete VDI stack including virtual infrastructure, VDI, application and user profile layers
· Improve the maturity of the IT Operations
ü Develop, implement, improve and follow standard operating procedures and instructions on IT operation activities related to the VDI setup
ü Develop, disseminate and improve instructions for Level 1 and Level 2 technicians
ü Perform on the job trainings as needed to team members, Level 1 and Level 2 technicians