Beschrijving van de functie* Being able to perform basic operations in different solutions (My Organization, My Location Manager, My Product Manager, My Coupon Manager, etc.).* Preparing quotes, orders, and invoices when necessary.* Managing the customer base in CRM.* Maintaining data, such as contact persons, billing information, turnover, etc., and/or actively encouraging companies to do so.* Understanding the literal and technical link between the CRM and the solutions that the organization offers.* Providing the correct settings so that every company has the necessary access (or not).* Signaling, identifying, and providing feedback to customer needs internally. This includes being able to identify prospects who are not yet customers.* Sharing acquired knowledge with other employees within the organization and proactively reporting to the team lead.* Ensuring a quality result of the checks carried out on the products based on the 4-eyes principle.* Ensuring sufficient feedback to those carrying out the 1st inspection.* Communicating the gaps to the project owner and team lead to increase quality.* Being critical and analyzing the available documentation, keeping it up to date, and finding customer-oriented solutions.Jouw profiel* You preferably have a bachelor's degree or equivalent experience in a Customer Support position.* You have experience in the relevant field (data quality, nutrition, etc.).* You must speak and write fluently in Dutch, French, and English.* You know better than anyone how to speak to customers and how to assist them.* You have an eagle eye for detail.* You provide accurate information by carefully assessing customer needs and asking the right questions.* You are a real problem solver and can prioritize effectively when necessary.Taalvaardigheden- Frans (troef)- Begrijpen : Vaardig - (C1)- Schrijven : Vaardig - (C1)- Lezen : Vaardig - (C1)- Spreken : Vaardig - (C1)- Engels (troef)- Begrijpen : Vaardig - (C1)- Schrijven : Vaardig - (C1)- Lezen : Vaardig - (C1)- Spreken : Vaardig - (C1)- Nederlands (troef)- Begrijpen : Vaardig - (C1)- Schrijven : Vaardig - (C1)- Lezen : Vaardig - (C1)- Spreken : Vaardig - (C1)Voordelen van de betrekking* A permanent full-time contract with an attractive salary package (including fringe benefits).* An exciting job in which you can continue to develop yourself.* The possibility of teleworking and a good work-life balance.* Our offices are located opposite Brussels Central Station.