Key Responsibilities
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Customer Service & Administration:
o Develop and implement customer service strategies to enhance client satisfaction.
o Monitor service performance, resolve escalated issues, and drive process improvements.
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Expedition Leadership:
o Plan, organise, and execute international expeditions to remote locations.
o Provide pre-expedition briefings and ensure compliance with regulations.
o Collaborate with customs, local authorities, and logistics partners.
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Team Leadership & Training:
o Manage a team of 10, fostering a positive and inclusive work environment.
o Conduct training sessions and guide team members in handling complex operations.
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Budget & Compliance Management:
o Prepare budgets, monitor expenses, and initiate corrective actions.
o Ensure compliance with safety and legal standards, maintaining detailed documentation.
The ideal candidate will possess the following qualities:
* At least Bachelor's degree in Business Administration, Logistics, or a related field
* Minimum 7 years of experience in customer service, logistics, expedition management.
* Proven expertise in leading international projects and managing diverse teams.
* Proficiency in English (mandatory). Additional language skills (e.g., French, Spanish, or German) are a significant advantage.
* Strong organisational, problem-solving, and decision-making skills
* Expertise in customer service software, logistics planning tools, and budget management.
* Excellent communication and interpersonal skills.
* Strong leadership and mentoring abilities to guide a multicultural team.
* Knowledge of international regulations and compliance standards.
* Flexibility to travel internationally
What's in It for You?
* Competitive salary and benefits package.
* Opportunities to lead innovative projects in a collaborative environment.
* Professional growth in a company that values your skills and contributions.