Description
We are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable.
What You'll Do:
1. Supervise and manage Information Systems (IS) operations, ensuring service continuity and swift resolution of outages;
2. Drive the service delivery process, ensuring high-quality, efficient, and reliable IT services;
3. Lead and coordinate the service delivery team, optimising performance and collaboration;
4. Address and manage customer feedback, ensuring satisfaction and continuous improvement.
Requirements
Must-Have Qualifications:
5. University degree in IT, Computer Science, or a related field;
6. At least 8 years of experience in IT, including at least 4 years hands-on experience in service delivery management;
7. Excellent written and verbal communication skills in English;
8. Valid ITIL Specialist certification.
Nice-to-Have Qualifications:
9. Master’s Degree in a relevant field;
10. Strong knowledge of service management principles, methodologies, and best practices (e.g. ITIL);
11. Experience with team collaboration and IT service management tools, such as ServiceNow, Atlassian Suite, Microsoft 365;
12. Strong leadership and problem-solving abilities to navigate service challenges effectively;
13. ITIL Managing Professional (or ITIL Expert) certification.
Benefits
We reward talent and dedication. Here's what you can expect as part of our team:
14. Competitive remuneration;
15. Private health coverage on the Company’s group program;
16. Flexible working hours;
17. Top-of-the-line tools;
18. Professional Development: Benefit from language courses, specialized training, and continuous learning opportunities;
19. Career Growth: Work with some of the most innovative and exciting specialists in the industry;
20. Dynamic Work Environment: Thrive in a setting that offers challenging goals, autonomy, and mentoring, fostering both personal and company growth.