Carrefour Belgium, a leader in food transition for all, is seeking an IT Account Manager for Franchise with relevant experience. The ideal candidate will have at least 5 to 10 years of experience and strong analytical and problem-solving skills.
Salary
€60,000 - €80,000 per year
Job Description
We are looking for a motivated individual to take over the position of IT Account Manager for Franchise from their predecessor. This role will involve acting as the main liaison between IT and the franchise business, collaborating closely with various IT departments, and supporting Regional Directors in their daily IT-related activities.
Responsibilities
* Acting as the main liaison between IT and the franchise business.
* Collaborating closely with various IT departments to ensure cohesive operations.
* Supporting Regional Directors in their daily IT-related activities.
* Attending committees to represent and advocate for the IT department, while also exchanging viewpoints.
* Promoting and selling IT projects to stakeholders, and identifying alignment or areas for improvement when selling not possible.
* Challenging decisions within the IT department that impact the franchisee community.
* Centralizing and certifying communication from IT to franchisees and other stakeholders.
* Managing a zero-cost center approach for all costs reinvoiced to franchisees, ensuring accurate coverage, processing, and documentation.
* Fostering a franchisee-centric mindset within the IT department.
Operational Tasks
* Respond to franchisee inquiries about deployed IT solutions and advocate for the underlying strategy.
* Develop sales documentation and present it across various channels.
* Manage monthly communications related to rebilling and overall cost management.
* Ensure the accuracy and completeness of the rebilling process.
* Resolve longstanding issues, address complaints, and provide effective solutions to franchisees.
Requirements
* At least 5 to 10 years of relevant experience.
* In-depth knowledge of Microsoft Excel & word or Google Workplace Suite (Docs, Sheets & slides).
* Understanding of general IT concepts.
* Eye for detail.
* Strong analytical and problem-solving skills.
* Customer-oriented with excellent communication skills.
* Fluent in Dutch, French, and English.
* Flexible to deal with occasional activities outside of office hours.
* Eager to learn and open to innovative technologies.
About Us
Carrefour Belgium wants to ensure continuity on the positive collaboration we created with our Franchisees in order to cope with major future challenges.
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