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Client:
Alstom
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
10d973a073f2
Job Views:
26
Posted:
23.01.2025
Expiry Date:
09.03.2025
Job Description:
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.
PURPOSE OF THE JOB
1. Troubleshooting of Alstom products at customer site in order to ensure their availability.
2. Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
MAIN RESPONSABILITIES
1. Carry out Troubleshooting during PI period as well as Pre warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair.
2. Carry out Fleet check activities.
3. Reports & register any deviation (failure/event) in Failure Management database including configuration data.
4. Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site.
5. Execute test & troubleshooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair.
6. Support Implementation Field Modifications (FM operator), if required.
7. Support specific technical investigations by Engineering or internal/external Suppliers.
8. Recommends preventative and corrective actions.
9. Instructs and directs operators in field modification and repairs if needed.
10. Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements.
11. Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed.
12. Conducts peer reviews of PI activities and provide technical leadership if requested.
13. Contribute to Return of Experience.
Performance measurements:
1. Achievement of contractual availability (milestone) targets.
2. Characterization of K1S/K2/K3 issues on time (considering K1S safety relevant issue, K2 issue causing major passenger service disruption, K3 issue having impact on service availability and product reliability).
3. Completeness and Quality of failure/event diagnosis/data recorded in Defect Management database.
4. Availability of configuration update data.
5. Audit results (internal and extern