The Transformation & Customer Experience (CX) Department has several missions :
1. Support the integration between Orange and VOO
2. Build and maintain a corporate roadmap aligned with the objectives
3. Deliver strategic projects and programs
4. Define the CX strategy and ensure its execution through key enablers
Your job in a nutshell
You help to spread a customer centric culture within the company:
5. You ensure optimal/frictionless Customer Journey at every touchpoint (co-defining and documenting)
6. You follow KPI and highlight where actions should be taken (and when applicable/necessary you deep dive and/or lead the actions plan/taskforce)
7. You can drive CX/Business stream within large project
8. You co-animate the CX Community to reinforce the engagement of all participants around the CX
9. You can play sometimes the role of Business Analyst/Internal Consultant for non CX related topics
10. You are fully empowered and you make an impact
11. You have interactions with all other divisions of the company
Your profile
12. You combine a master degree or equivalent with at least 5 years of relevant experience
13. You have a talent for clear communication, negotiation and diplomacy with excellent presentation skills up to Senior Level
14. You have analytical and problem solving abilities
15. And finally you are result driven
16. You are fluent in French or Dutch and English