NATO North Atlantic Treaty Organisation
Job Description Principal Service Manager (250113)
Primary Location
NATO Communications and Information Agency (NCIA)
Schedule
Full time
Application Deadline
17 Feb 2025, 10:59:00 PM
Salary (Pay Basis)
Grade NATO Grade G20
Who we are:
For more than 70 years, NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATOs airspace, make data driven decisions, defend against cyber attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.
Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.
About the job:
Based in Braine l''Alleud (Brussels Region), you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join the NATO Integrated Mobile Service Centre, which provides NATO and its partners with scalable, protected, secure, reliable, and integrated Wireless Communication based Services with a focus on NATO Operations, Crisis Response, Missions, Exercises and Business Continuity. The NIMSC Chief is responsible for planning and executing all lifecycle management activities for the centre''s following services: strategy, design, transition, operation and continuous service improvement including subject matter expertise, research and development, acquisition and logistic support.
We are looking for a driven and enthusiastic Principal Service Manager who will take on the following roles and responsibilities:
1. Manages the development, implementation and testing of continuity management plans.
2. Plans and implements complex and substantial risk management activities within a specific function, technical area, project or programme.
3. Manages the execution of business process improvements.
4. Identifies and manages resources needed for budgeting, estimating, planning, developing and delivering a specified portfolio of technology services and systems.
5. Oversees and measures the fulfilment of contractual obligations, using key performance indicators to monitor and challenge performance and i