Chief Principal Technician (Operations & Lifecycle Management)Braine-l'Alleud, Belgium | Posted on 04/01/2025Minimum Qualifications:Higher vocational training in a relevant discipline with 3 years post-related experience, or a secondary educational qualification with 5 years post-related experience.Excellent knowledge of tools and technology related to end-user devices (i.e. MS Office packages, email client, computer drivers, workstations, and laptop external devices).Excellent troubleshooting skills in LAN/WAN and client/server environments.Good understanding of LAN security, Internet security, and user device protection mechanisms (such as anti-virus and endpoint encryption solutions).High working knowledge of directory services such as Active Directory.High working knowledge in configuring Client devices via Active Directory GPO.High knowledge of TCP/IP based networks and related protocols.Deep experience on Windows PowerShell scripting and Windows Scripting Host.Detailed knowledge of Virtualization Client Solutions (VMWare VSphere).Deep experience on McAfee ePO and related security areas.7+ years of experience in managing and administering User's client devices (e.g. Desktops, Workstations, Thin/Zero Clients, Laptops).Good experience in Client Deployment solutions, such as Microsoft System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT).Proven experience in application packaging solutions for virtualized and non-virtualized environments.Experience in Incident, Request Fulfilment, and Problem Management.Experience in the usage of Tickets management tools (for instance ITSM).At least 2 advance certifications or, alternatively, at least four intermediate certifications from the following list or equivalents (but not limited to):Windows Server Hybrid Administrator AssociateMicrosoft Office Specialist: Outlook 2013Microsoft Office Specialist 2013 MasterSecurity Operations Analyst AssociateModern Desktop Administrator AssociateVMware Technical Associate Certification (End-User Computing)McAfee Certified Product Specialist – ePOMicrosoft Office Specialist: Expert (Microsoft 365 Apps)Microsoft Office Specialist: 2016 MasterVMWare Professional Certification (VCP)McAfee Certified Security Specialist – NSPA thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.Desirable Qualifications/Experience:Prior experience of working in an international environment.Working knowledge of ITIL v3/v2011 or ITIL 4.Knowledge of NATO responsibilities and organization, including Allied Command Operations, Allied Command Transformation, and NATO Agencies.DUTIES/ROLE:Support the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Operations & Lifecycle Management), such as Managed Devices, REACH Mobile Workspace, Print/Scan/Copy, and Enterprise Managed Mobility Devices throughout the service lifecycle, participating in each function as well as coordination and communication between support and service provider under the guidance of Section Head and Team Leader.Provide and coordinate expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure Assigned services remain operational to guarantee compliance with defined SLAs.Maintain working knowledge of recent technology developments.Ensure that implementation and maintenance of authorized software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, follow established procedures for quality, configuration control, testing, documentation, and security.Identify operational problems and contribute to their resolution.Give technical briefings and presentations; write and/or review technical reports, designs, and point-papers for publication.Provide personal, technical, and professional support and guidance for section staff and in the development and tutoring to staff as an integral part of their career development.Monitor service delivery performance and take corrective action where necessary; participate in Services Management and Control Activities as required.Actively participate and support Continuous Service Improvement (CSI) for assigned services.May be required to perform a similar range of duties elsewhere within the organization at the same grade without a change to the contract. He/she may be required to perform on-call support during off-duty hours.Deputize for higher-grade staff, if required.Perform other duties as may be required.
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