About Brainsquare and Montova
For 25+ years, Brainsquare has built partnerships with clients of all sizes, from mid-market to large companies. We integrate their critical IT applications from design over development to 24/7 management. Today, we are 250+ people, with teams on three continents, providing value for our partners around the clock.
Montova, our subsidiary and part of our ecosystem, empowers businesses worldwide by streamlining B2B communication through solutions like EDI, Document Automation and API integration ensuring seamless collaboration between partners.
The spirit of our companies mirrors how we treat our clients. We value our employees and clients alike as individuals and genuinely care about knowing their stories. We aspire to make Brainsquare and Montova rewarding places to work, as we believe happy people working together may achieve greatness. Our entire team consists of strategic problem solvers who are creative and collaborative, and who take up each challenge with a positive attitude.
Customer Service Engineer (hybrid: home office - Zaventem)
Your mission:
We are actively looking for a Customer Service Engineer who will join our dedicated delivery team. At Montova, we are committed to delivering seamless and efficient digital data exchange solutions for our customers. As a Customer Service Engineer, your mission is to ensure the reliability, functionality, and satisfaction of our clients' technical environments by providing exceptional technical support, troubleshooting complex systems, and fostering strong relationships with our partners and internal teams.
We are looking for a proactive enabler—a self-starter who takes initiative and thrives on pushing boundaries to solve challenges and drive success. In this role, you will:
• set up and maintain robust EDI connections while resolving connectivity challenges.
• empower customers and colleagues with expert assistance, clear communication, and a solutions-driven mindset.
• ensure our backend systems operate at peak performance through diligent monitoring and proactive maintenance.
• manage incident resolution while creating knowledge resources that inspire collaboration and long-term efficiency.
Join us in creating a customer-first culture that values innovation, accountability, and the relentless pursuit of excellence. If you’re someone who takes pride in enabling others and pushing projects to new heights, we invite you to help us build connections that power success.
Your main tasks:
Specifically, as a Customer Service Engineer, your tasks will include:
* Technical troubleshooting: Setup and configure EDI connections between customers. Troubleshoot connectivity and data transmission issues, utilizing FTP, SFTP, and AS2 protocols.
* Customer focused: Provide technical support for customers and internal teams, responding to queries and resolving issues via email, phone, or Teams.
* Feedback and monitoring: Administer and monitor data exchange servers on the backend, ensuring their proper functioning and reliability. Ensure organized, efficient, and punctual delivery of support tasks, meeting established service level agreements (SLA's).
* System maintenance: Manage server configurations on Linux-based operating systems to ensure optimal platform performance.
* Incident management and documentation: Use the Atlassian suite (Jira, Confluence, …) for issue tracking, ticketing, and resolution management, ensuring proper documentation of all incidents and solutions. Maintain Confluence as the documentation platform, including troubleshooting guides and knowledge sharing for internal teams.
What we are looking for in you:
This is a further list of the experience that we consider important for a Customer Service Engineer:
* Bachelor degree in Information Technology, Computer Science, or a related field (experience is more important than education! Certification is a plus).
* Proven experience in a helpdesk support role, with a focus on EDI platforms and customer-facing technical support.
* Fluency in both Dutch and English, with excellent written and verbal communication skills for customer interactions.
* Strong knowledge of Linux-based operating systems (e.g., Ubuntu, CentOS), with the ability to troubleshoot server and system issues.
* Familiarity with data exchange protocols like FTP, SFTP, and AS2.
* Solid understanding of TCP/IP networking, with the ability to troubleshoot network-related issues.
* Strong organizational skills, ensuring timely completion of tasks and meeting deadlines.
What we offer:
We offer an attractive salary package, including:
* Partial refund of public transportation costs
* A mobile subscription
* A sound group insurance
* A premium hospitalization insurance
* Hybrid work
* Extra-legal holidays
* A great diverse team
* Awesome team events
Brainsquare and Montova are companies of lifelong learners. We pride ourselves on giving our employees extensive, continuous training, making them real experts in highly sought-after domains.
As a Customer Service Engineer, you will get the flexibility and freedom to manage and organize your job autonomously, including partially working from home (2 days home office, 3 days onsite in Zaventem).
Why choose Brainsquare?
What probably makes us unique as an IT services company is the human touch. First among our values, we believe in real human contact as a basis for positive outcomes. We meet everyone eye-to-eye, with the intention of building strong, mutually supporting partnerships. With our customers, but also among our teams and employees. As a company, we are committed to being inclusive and diverse; we treat people as we expect them to treat us.