Nice to meet you! We thrive on new challenges, which is why our clients rely on us for their digital transformation. We provide end-to-end solutions on customer engagement and experience platforms, ensuring their customers enjoy the best possible experiences.
In Belgium, we have offices in Diegem and Ghent and are part of the international SQLI Group. Our amazing team supports clients with expertise in everything from e-commerce to marketing-related projects. With strong partnerships, including SAP, Adobe, and Shopify, we always offer the most suitable solutions. Increasingly, we operate in a composable mode, integrating the best components into a "best fit" solution.
To better support our clients in their customer-focused projects, we are looking for a CX Architect to help design and optimize exceptional customer experiences.
The Job
As a CX Architect, you will be responsible for designing, shaping, and implementing customer-centric strategies and solutions that align with client needs. You will collaborate closely with stakeholders to create seamless customer experiences and optimize digital touchpoints.
Your responsibilities include:
1. Analyzing customer expectations, challenges, and goals through workshops and research.
2. Developing a strategic vision for customer experience and translating it into tangible digital solutions.
3. Collaborating with internal teams and clients to design and implement architecture solutions.
4. Providing strategic guidance to clients on customer experience (CX) best practices while leveraging industry-leading platforms such as Shopify Plus, SAP CX, Adobe Commerce, Commercetools, Contentful, Acquia, or similar enterprise solutions to drive digital transformation and business growth.
5. Working with composable ecosystems, integrating technologies to enhance customer experiences. Staying updated on industry trends to adopt innovative solutions effectively.
6. Leading and mentoring technical development teams, providing guidance, coaching, and best practices to ensure high-quality solutions and continuous growth.
Your profile
Bachelor’s or Master’s degree in IT, Business Administration, or a related field.
5 to 10 years of experience in CX strategy, architecture, or a related role.
Good understanding of the different solutions existing on the market regarding setting up a composable CX architecture (front-end frameworks; CMS – DXP – CRM - commerce components; MACH alliance).
Strong understanding of middleware and system interfacing logic.
Experience in working with complex digital architectures and enterprise-level solutions.
Proven ability to explain technical concepts in clear, non-technical terms to a variety of stakeholders.
Passion for trends and innovations in customer experience and digital transformation.
A team player who can also work independently.
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