Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
You will be joining an experienced team situated in Gent (Belgium), which is responsible for the first line support of the business critical applications used on one of the most important sites of Volvo.
We register and follow up cases that we receive from users on the campus, according to the Volvo Group IT support process.
Each member is a local point of contact linked to business critical applications/infrastructure connected to a global or local solution used in the business.
To secure the uptime for the business as much as possible we have a cross functional proactive setup together with other teams from Group IT and teams from the business to prevent disturbances from happening.
Your tasks:
· support others that have IT issues, drop everything and go to help and dig into the IT-issue until it is solved
· take ownership and actively suggest improvements
· go to the shop floor to check what can get improved concerning the IT-infrastructure/IT-solution
· document your work so that colleagues know what you have done just like you want/need to know what your colleagues have done
· like to work in shifts
· like to be the contact from within our team towards the business (and vice versa) for specific area(s) of expertise
· get interested in the processes of the business in general and want to improve things as IT should help users in their daily job then you might be our candidate
Who are you?
· You are an ambitous IT support specialist or want to become one, with at least 3 year of relevant experience with supporting people having IT issues
· You have good technical knowledge of and have interest in Windows 10, O365, Mobile devices like scanners, PDA's, and IT-networking
· You have basic knowlegde of servers, ODBC and scripting
· You are interested in new IT technologies like IOT, arduino, AI, ML, RPA or already have experience with one of these
· You are eager to learn and grow, have an analytical & problem-solving mindset
· You want to work in a global context according to business needs and the processes that are linked to that. Complete proficiency in English is a requirement.
· You are a teamplayer
What’s in it for you?
You will work in an experienced team of IT support specialists supporting one of the most important sites in Volvo. Acting as a crossfunctional team together with the business is our strength. Are you ready to play a key role in our team? We look forward to recruit you!
Due to summer holidays, applications will be processed as from mid-August.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.