Functieomschrijving
Do you speak Italian, Dutch and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!
We are a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
Your main tasks will be:
Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
Gathering information and checking the data for accuracy and completeness.
Providing technical support and communicating with workshops.
Updating the customer and all other parties involved.
Monitoring and controlling agreements with all parties involved.
Follow-up of all contract-related issues within the established deadlines.
Working nightshifts (3 nights per week)
Vereisten
For this job, we are looking for someone who has the following knowledge, experience and skills:
KNOWLEDGE AND EXPERIENCE
Language: Italian (proficient), Dutch (proficient) & English (well)
Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
Technical knowledge (automotive, tyres, …) is a plus
No specific experience required
SKILLS
Communicate effectively over the phone
Problem analysis and problem solving
Customer- and results-oriented
Accurate and high work standard
Multitasker and stress resistant
Aanbod
Wage according to experience