About the Role
We are looking for a highly skilled Omnichannel Engagement Specialist to join our team at Randstad Professionals.
In this role, you will contribute to the development of customer-centric strategies that drive engagement across various channels. You will work closely with the data team to establish conversational boundaries and align the chatbot's behavior with user expectations.
Key Responsibilities:
* Develop customer-centric strategies
* Work with the data team to establish conversational boundaries
* Collaborate with technical analysts
Requirements:
* Sound knowledge of digital channels foundation
* Experience with chat channels and AI chatbots
* Excellent communication skills
* Ability to collaborate with cross-functional teams