A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
As Operational Support Expert you will become a key member of the Customer Data & Workforce Solutions chapter (CDWS) and will be responsible to provide the essential support to the Service Level Manager (SLM) in maintaining operational excellence across platforms and services within the CDWS domain.
This position involves coordinating activities, managing incidents and assuring operational excellence through proactive monitoring, problem resolution and the implementation of continuous improvement initiatives.
Key Responsibilities
1. Incident & Problem Management:
2. Monitor and follow up on operational incidents and problems.
3. Guide the operational team during war rooms to ensure timely resolution of critical issues.
4. Collaborate closely with the SLM to develop and implement improvement plans to reduce incidents.
5. Change Management:
6. Support and coordinate operational changes impacting the CDWS domain.
7. Ensure all actions are taken to minimise risks during deployments, proper sanity checks are in place and executed diligently
8. Operational Efficiency & Cost Reduction:
9. Identify and implement process improvements to enhance the operational efficiency and reduce operational costs without compromising service quality.
10. Support initiatives to streamline processes and eliminate inefficiencies.
11. Monitoring & Reporting:
12. Ensure infrastructure and application monitoring is in place for all applications in the CDWS domain
13. Support the Service Level Manager (SLM) in preparing dashboards and reports to track operational health and performance.
14. Coordination and training of External Resources:
15. Coordinate external resources ensuring alignment with team objectives.
16. Assure proper operational documentation (troubleshooting, proactive checks, monitoring, …) is available and kept up to date
17. Develop and maintain a knowledge transfer program to reduce the learning curve for new resources
Your Profile
Your profile
18. You have a Bachelor or Master preferably in Computer Science.
19. At least 4 years experience in IT.
20. Background in operational support, preferably in a coordinating role.
21. Solid experience with monitoring and reporting tools.
22. Familiarity with ITIL processes (Incident, Problem, Change Management).
23. Ability to adapt to fast-paced environments and manage stress effectively.
Required Skills & Competencies
24. Strong organisational and multitasking abilities; able to prioritise under pressure.
25. Ability to work in a 24/7 operational environment.
26. Technical proficiency in: Operating systems: Unix, Linux, Windows, OpenShift Databases: Oracle, Couchbase Monitoring tools: Dynatrace, Splunk, Kibana Ticketing systems: HP Service Manager, ServiceNow Workflow tools: Targetprocess
27. Soft Skills: Strong problem-solving and decision-making skills. Attention to detail and accuracy. Ability to work independently and collaboratively within a team.
What do we offer you?
28. We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like!
29. We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
30. We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
31. We are, of course, committed to sustainability. What else did you think?
32. We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus!)
33. We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
34. We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
35. And the ever-important work-life balance? We keep it in the right place.
Naturally we have a competitive salary package for you. Click (or apply) to discover what else we offer.